Head of Operational Excellence

This complex position spans numerous disciplines: operations, customer experience, machine learning, psychology, and technology. You'll build a strategy and execute it with a cross-functional team.

• Develop and communicate a product strategy for operations that will drive customer preference.
• Lead a team of engineers, data scientists, product managers, designers, and operational specialists. You'll be both the source of inspiration and a coach who turns team members into product experts.
• Take ownership and drive company-level strategic initiatives. As the operations expert, you'll often help shape areas outside of your direct responsibility.

You will:

1. Discover and execute a product strategy for operations that will have customers choosing our platform over competitors.
2. Coach a team of passionate business-focused product managers. We make time for best practices because they lead to great results, rather than just discussing them.
3. As part of Product Leadership, build a product & engineering organization to be proud of. There's still room to be opinionated and make it in your own image.
4. Combine deep customer understanding (experience, psychology, incentives) and technology (automations, integrations, machine learning) to deliver customer love and operational efficiency.

We provide an environment that encourages personal and professional growth. As we constantly evolve and innovate, you'll have endless opportunities to expand your skills and career.

• A competitive salary and generous benefits package.
• Daily lunches in the office, monthly massage, five weeks of vacation, private healthcare compensation, hobby grant, ergonomics budget, mental healthcare support, share options, and more.