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Customer Support Specialist, Lithuania

2 weeks ago

Tartu, Tartu, Estonia Bondora Full time

At Bondora, our mission is clear: to empower people to enjoy life more while alleviating the stress of managing finances. Founded in 2008, Bondora has proudly served a diverse community of over 1 million customers for an impressive 16 years.

As a rapidly growing financial technology company, we're reaching new heights with a bold vision. We're set to acquire a banking license, unlocking a world of possibilities for our customers. Our investment product is available Europe-wide, and we're actively expanding our loan product footprint to 11 new countries.

Join us on this journey and let's build the future of finance together

What is this role about?

Bondora operates across multiple European countries, but Lithuania is a raising market, meaning your role is essential in ensuring a great customer experience. Unlike robotic call center roles, this position involves real problem-solving. You'll help customers in Lithuania understand their loan options, troubleshoot issues, and provide genuine support, which will directly impact their financial well-being. Bondora has cross-functional teams, meaning support isn't just a silo. You'll work alongside product, operations, and recovery teams to ensure customers have a smooth experience. This means your voice matters in improving customer support processes. You won't be working for a traditional bank, you'll be part of a company making lending simpler, fairer, and more accessible.

This is a great entry point if you want to work in fintech but don't want a purely technical role.

What would ensure success in this role?
  • Strong native grammar and spelling skills in the Lithuanian language, along with a high level of proficiency in English.
  • Ability to troubleshoot product issues and guide customers through solutions. 
  • Familiarity with Customer Relationship Management tools (e.g., Salesforce, Zendesk, Freshdesk) to track customer interactions, log issues, and follow up. 
  • Good communication skills and a friendly, professional attitude when helping customers over email, chat, or phone.
  • Attention to detail when working with customer accounts and documents.
  • A proactive and positive approach to solving problems.
  • Comfort following guidelines and working towards team targets.
What can you expect at Bondora? 
  • Contribute to Bondora's ambitious goal of reaching 1BN in revenue. Your skills and efforts will directly impact our growth trajectory and shape the future of our company.
  • Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more)
  • We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you'll have endless opportunities (and budget) to expand your skills and skyrocket your career.
The next steps

If you have the guts, ideas, and a team vision, apply now 

Our hiring process: 

  • Meet our Recruiter: Your first interview will give you the chance to share your experiences and aspirations. 
  • Assessments: Complete our personality and logic assessments to showcase your strengths. 
  • Put your skills to the test: Tackle a home task related to the role responsibilities. 
  • Meet with our Regional Customer Relations Manager and Head of Customer Experience: Discuss your home task and experiences with them, showcasing your expertise.
  • The celebration begins: If the stars align, receive an offer to join the Bondora team 

Join our team of Bondorians, and let's make it happen

If you'd like to read how Bondora collects, uses, and protects your personal data during recruitment, please see here.