Senior Software Engineer

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess Architecture. With AI for All, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500 company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

This role is for a visionary Software Engineer who thrives on autonomy and wants to make a measurable impact. We're looking for an engineer who is not just a great coder but a true owner of their work. You will lead the design, development, and deployment of microservices, their tooling, and modules, all while pushing the boundaries of what's possible in conversational AI. You'll work on systems where precision, low latency, and scalability are non-negotiable. Your role is not just to build, but to architect solutions that will redefine how businesses communicate with their customers. 

Since all our product teams are self-reliant, at some point you will work on some features that also require front-end and infrastructure work. The exact amount will vary depending on the projects the team undertakes.

While our processes are optimized for remote collaboration, we do require a 4-hour overlap from 9 AM to 1 PM Pacific Time (PT) which is 7 PM to 11 PM Eastern European Summer Time (CEST) for real-time communication. This ensures seamless teamwork despite the distance.

You will be joining Team Synapse, which uses the latest technologies, including , TypeScript, and k8s, to build services that deliver our Conversational AI technology. All software engineers on the team report to a dedicated Engineering Manager, and our work is driven by a Product Roadmap. The team operates with a high degree of autonomy; projects are planned, led, and executed directly by our engineers. 

• Backend: Typescript, , Python microservices
• Infrastructure: AWS, Kubernetes (AWS EKS), Nginx, Terraform
• Persistence: PostgreSQL, Redis
• CI/CD: GitHub Actions, Jenkins

Additionally, Engineering teams at Glia use:

• Backend: Python, Elixir, and Ruby
• Frontend: Javascript and
• Native mobile SDKs: Java, Kotlin and Swift

Note: We are constantly evolving our tech stack to ensure the usage of the right tools for specific needs, and you will be part of the process of choosing new technologies.

• Lead the design, development, and deployment of complex software solutions
• Collaborate with cross-functional teams to define, design, and ship new features
• Maintain and improve existing codebases, identifying areas for enhancements
• Mentor junior software engineers, providing guidance and support through code reviews, design discussions, and troubleshooting sessions
• Stay updated on new technologies and propose ways to incorporate them into future projects

• 5+ years of experience as a Software Engineer
• Great team player contributing to create good team culture
• Experience with TypeScript, , Express, and other related technologies
• Strong experience with REST API design and implementation
• Results-oriented with a high attention to detail and quality
• Strong organizational and planning skills
• Self-starter with the energy, drive and determination to accomplish goals
• Proficient verbal and technical writing skills

We are always curious and hungry for knowledge here at Glia. Even if you don't meet all of the requirements exactly, we encourage you to apply as long as you are passionate about mastering your craft and developing your skills.

*Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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