Senior QA Engineer

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions We are seeking forward-thinking experts who are keen on building AI-driven tools that reshape the way teams review and analyze their customer interactions. 

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to complement this team with a Senior QA Engineer who'll bring solid testing expertise, maintain a clear understanding of product goals and help take our software quality to the next level. 

• Python, Go, Kafka, React/Typescript, MySQL, Snowflake

• Kubernetes on AWS, Datadog

• Locust, Cypress

• Jenkins, Github Actions & In-house tooling

• Gain a deep understanding of our product and future goals

• Design a testing strategy to focus on areas with largest impact

• Establish quality indicators and keep a metrics-driven mindset

• Develop test suites and integrate them into our pipelines

• Load and stress test our systems

• Keep up-to-date with Zendesk's internal tooling and industry trends

• Tight collaboration with stakeholders

• Work independently and take ownership of projects

• Focus on test automation, but when applicable run manual tests

• Set an example for others for quality assurance

• 5+ years of experience with software testing

• Skilled at testing whole systems (from UI tests to database queries)

• Strong analytical mindset and firm self-organization skills

• Excellent communication and collaboration skills

• Solid understanding of performance monitoring and APM tools

• Experience with Selenium/Cypress or equivalent E2E framework

• Experience with load testing frameworks (Jmeter, LoadRunner etc.)

• Experience creating, deploying and maintaining test pipelines

• Proactive attitude with a focus on continuous improvement

#LI-JJ2

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.