Senior Technical Program Manager

Boku Inc. (BOKU.L) is the leading global provider of local mobile-first payments solutions. Global brands including Amazon, DAZN, Meta, Google, Microsoft, Netflix, Sony, Spotify, and Tencent rely on Boku to reach millions of new paying consumers who do not use credit cards with our purpose-built payment network of more than 300 local payment methods across 70+ countries. Every year, Boku processes over $10 billion in value for our customers. Incorporated in 2008, Boku is headquartered in London and San Francisco and has employees in over 39 countries around the world, including Brazil, China, Estonia, Germany, Ireland, Japan, Singapore, and the UAE. Boku is a truly global company that takes pride in its diversity and thriving equal opportunity workplace.

Senior Technical Program Manager owns technical and operational relationship with our biggest e-Commerce merchants throughout the whole program lifecycle. You will be the go-to person for those merchants, making sure we meet their needs and priorities when it comes to technical and operational topics. In this role you will coordinate teams, hit milestones, and ensure smooth program delivery with limited resources and tight timelines. Internally you will collaborate closely with Account Management, Sales/BD, Delivery, Product Management, Engineering, and Support Operations teams to name a few.

This is not only a highly externally focused role, but also one that requires a good technical background/experience in order to be able to offer required level of support and expertise to our merchants. If you thrive in a fast-paced, constantly challenging environment, and love to work with external customers we'd love to talk with you.

Key Responsibilities

• Interact with assigned merchants on a daily basis to keep the program running while centrally coordinating and collaborating with internal technical and non-technical cross-functional teams, spanning all organizational levels.
• Oversee the entire lifecycle of merchant program, including roadmap planning, requirements management, program milestones, execution, delivery, post-launch support and optimization.
• Define program roll-out schedules and milestones and ensure project deliverables stay on-time, on-target, and on-budget.
• Manage relationships with various stakeholders (technical and non-technical) to ensure the teams are working towards a common goal. Be able to challenges others to deliver their best while maintaining a mindset of positive intent.
• Possess deep understanding of Boku solutions to help influence merchant roadmap planning and bridge gaps in merchant requirements.
• Lead and participate in all program-related meetings.
• Maintain detailed program status including regular updates, action items, and issue tracking with the support of cross-functional teams.
• Manage escalation and project risks on a timely basis with effective approaches and tactics to achieve merchant satisfaction, and if necessary, to reset and align merchant expectations.
• Continuously plan and execute improvements in program-level processes that help increase our efficiency and scalability of program execution.
• Support Account Managers (on Boku side) on the journey of nurturing and growing the partnerships with respective merchants.
• Ensure that any post-launch issues are being taken care of by the respective cross-functional teams and manage communication towards the merchant accordingly.
• Lead post-launch optimization efforts for your merchant programs.

Key Skills and Competencies

• 8+ years of technical program management experience, with a proven track record of successfully managing complex programs with external customers.
• 5+ years of technical project management or technical pre-sale experience in a technical capacity, with a proven track record of successfully delivering complex projects within scope, time, and budget.
• You have a solid technical understanding and/or hands-on experience in software development and API integrations.
• You possess strong leadership, communication, and collaboration skills, with the ability to build relationships and influence stakeholders.
• You know how to deal with demanding customers/stakeholders to manage their expectations and support their success, while ensuring smooth delivery of the program goals.
• You thrive in a fast-paced and dynamic environment with ability to multi-task and respond flexibly to change.
• You deal well with ambiguity and changing deadlines while keeping focused on delivering results.
• You are an experienced self-starter with a problem-solving focus, an analytical mindset, and extreme attention to detail.
• You are comfortable getting your hands dirty in day-to-day tasks to get things done. No task is beneath you.
• You are able to remain calm under pressure and can bring much needed stability and discipline.
• You are fluent in written and spoken English in both business and technical environment.

Qualifications

• Graduation or higher degree in Technology / Engineering (Preferred)
• Project Management Professional from PMI (Preferred)