IT Systems Specialist

Finnair is a diverse community of professionals who work ambitiously with a big heart and commitment. A strong safety culture is our priority and at the core of our everyday work, never taking it for granted. We are committed to doing our share in solving the climate challenge by determinedly following our science-based pathway to decarbonize our operations. We find meaning in our purpose: to enrich lives by bridging the world, and our identity and service mindset stems from our iconic brand's Nordic heritage. Our values – Commitment to care, Working Together, Simplicity and Courage – guide us in everything we do. 

Finnair Business Services Ltd belongs to Finnair Group. We cover financial, digital, marketing, administrative and various other business functions. Our desire is to provide high-quality service, support the development of our employees, and through this contribute to the achievement of company goals.

We are looking for

IT Systems Specialist

to join our team in Tartu, Estonia.

The IT Systems Specialist is responsible for ensuring the smooth operations of all computer and software systems, mobile and cellular devices, printers, copiers, phone systems, and A/V equipment in an on-site environment. This role provides technical guidance and assistance to help end-users effectively utilize hardware and software, while also performing network administration and support.

Main responsibilities:

• Provide support for a 200+ node network in an on-site, multi-national environment.

• Deliver exceptional customer service by ensuring timely and accurate resolution of issues in line with Service Level Agreements (SLAs) and Business Level Agreements (BLAs).

• Collaborate with other departments to resolve incidents and fulfill requests efficiently; participate in departmental projects and service management activities.

• Support Windows and macOS operating systems, Microsoft Office and Microsoft 365 applications, network printers and copiers, wired and wireless networking, and mobile devices (iOS, Android, Windows).

• Provide 1st and 2nd level technical support for end-users and technical support staff.

• Provide 1st to 2nd level support for phones.

• Assist with maintenance and support of Audio/Visual and Video Teleconferencing (VTC) systems.

• Manage hardware and software inventory, oversee asset lifecycle, and perform asset disposal.

• Handle system access rights and related administrative tasks.

You will succeed if you have:

• 1–2+ years of experience providing IT support in a business environment.

• Good communications (Estonian and English) and organizational skills

• Familiarity with networking concepts (wired/wireless),

• 1-2+ years Microsoft Windows and Apple Mac Operating Systems (usage, installation, and support)

• 1-2+ years Microsoft Office / O365 experience (usage, installation, and support)

• Competence in Hardware installation & troubleshooting

• Experience with mobile, wireless, and tablet device setup and troubleshooting.

• Knowledge of JIRA or similar ticketing systems.

• Basic technical knowledge of information security

We offer:

• Opportunity to work in an international company

• Personal development and career opportunities

• Flexible ways of working

• 4-month Induction Program for new employees

• Wellness compensation

• Flight benefits for leisure travel

We are filling two full time permanent positions on-site in our office in Tartu, Estonia.

If you found the role interesting, submit your application by 11th of January 2026.

Please note that the hiring process includes a pre-employment background check and a drug test.

If you need any additional information or have questions, please contact

Our people are key to our success and the foundation that makes Finnair unique. We are committed to creating a safe work environment where all our people can thrive and succeed. We cherish diversity and strive to employ people with different backgrounds and experiences, to bring together multiple views to foster our business success.  According to our employee survey, respecting diversity is at a high level in our work community. You are welcome to join Finnair as your authentic self.