Current jobs related to Head of Client Services - Estonia - IMMIGRANT INVEST

  • Senior Full-Stack Developer

    7 days ago

    Estonia Proekspert Full time €70,000 - €120,000 per year

    Company Description Proekspert serves as a link between the digital and physical world, crafting transformative solutions by merging data and product development proficiency with a design thinking methodology. We are not just a software company - we have experience in working with intelligent machinery and industrial automation, production lines, intricate...

  • Senior Full-Stack Developer

    4 days ago

    Estonia Proekspert Full time €40,000 - €80,000 per year

    Company Description Proekspert serves as a link between the digital and physical world, crafting transformative solutions by merging data and product development proficiency with a design thinking methodology. We are not just a software company - we have experience in working with intelligent machinery and industrial automation, production lines, intricate...

  • Procurement Lawyer for Public Sector Advisory

    2 weeks ago

    Estonia Civitta Full time €1,800 - €2,500 per year

    Ready to embark on a journey of opportunity? Join a team of 750 employees in 20 countries in the first consultancy originating from CEE. We bring together digital and advisory as an international collaboratory where every talent can shine, every employee can become a partner, and every partner can become a shareholder. We are explorers, uplifting,...

  • Junior Developer

    2 days ago

    Estonia Helmes AS Full time €40,000 - €60,000 per year

    Join our dynamic development team as a Junior Developer You'll work on innovative international projects and grow your skills with the support of experienced mentors in a supportive team culture focused on growth, innovation, and shared success. Our ideal candidate We're looking for a motivated and talented Junior Developer who is:Someone with 1 years of...

Head of Client Services

2 weeks ago

Estonia IMMIGRANT INVEST Full time €60,000 - €80,000 per year
We are seeking a dynamic and strategic Head of Client Services to lead, scale, and elevate our premium-level client service department. This role is pivotal in ensuring an exceptional client experience — from the moment of contract signing through to successful acquisition of their new citizenship or residency status.

The ideal candidate will bring a blend of leadership, operational excellence, and a deep commitment to client satisfaction. You will be responsible for streamlining processes, implementing intelligent systems, and maintaining consistently high service standards across countries and legal jurisdictions. Some of the Key Responsibilities include:
  • Design and enforce internal service standards — including response time and key control points throughout the client journey
  • Optimise team operations to reduce processing time, enhance internal collaboration, and improve client satisfaction metrics
  • Act as an escalation point for sensitive or high-profile cases, resolving issues with diplomacy and professionalism
  • Ensure seamless collaboration between legal experts, external partners, and client managers to deliver a unified client experience
  • Delegate and oversee responsibilities effectively, maintaining high accountability and performance within the team
  • Promote a culture of service excellence and continuous improvement, introducing innovative tools and best practices
  • Implement a client feedback system to capture insights and drive service enhancements
  • Champion the smart use of platforms and tools, driving adoption and improving process efficiency across the department

Requirements
  • Proven experience leading a client service or operations department, ideally in a high-touch, international, or legal services environment
  • Comfortable working with CRM systems, process automation tools, and analytics platforms
  • Strong understanding of client lifecycle management and service excellence principles
  • Exceptional leadership, delegation, and conflict-resolution skills
  • Process-oriented mindset with experience in system implementation or service design
  • Fluent English and Russian (additional languages are a plus)
  • Experience in working across jurisdictions or within a regulated environment is preferred

Benefits
  • A mission-driven, premium service environment with global impact
  • The chance to shape and lead a high-performing department
  • Collaborative international team and professional development opportunities
  • Competitive salary and performance-based bonuses
  • Flexible working arrangements
  • Fully remote role with occasional trips to Malta or Portugal