Talent Acquisition Manager, Central Operations

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Join the Talent Acquisition team supporting Central Operations as well as Customer Support, and help hire the people who keep Bolt running smoothly for millions of riders, drivers, couriers, and merchants worldwide. Central Operations builds the frameworks and processes that allow Bolt to scale efficiently across markets, while Customer Support delivers world-class assistance to millions of customers every month. Together, they form the backbone of Bolt's seamless, safe, and trusted customer experience.

About us

With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About the role

As Talent Acquisition Manager, Central Operations & Customer Support, you'll lead recruitment for two of Bolt's most business-critical functions. You'll partner with senior stakeholders across both domains to ensure continuity and excellence in hiring, combining hands-on delivery with leadership of a talented recruitment team. This role focuses on building pipelines, shaping hiring strategies, and providing an exceptional candidate experience in areas that keep Bolt operating at its very best.

Main tasks and responsibilities:

• Lead and mentor a team of recruiters, focusing on individual performance and development. 
• Own requisition delivery for senior and business-critical roles within assigned departments. 
• Partner with hiring managers to define role requirements and sourcing strategies. 
• Track and report on hiring KPIs (time-to-fill, candidate experience, pipeline strength). 
• Collaborate with the People and Employer Branding teams on employer branding initiatives.
• Support process improvements and participate in People & Culture projects (D&I, analytics, L&D).
• Own and deliver an excellent candidate experience.

About you:

• You are an experienced TA Manager with a proven track record of leading teams and delivering results in a high-growth environment, or a Lead Recruiter with demonstrated leadership capability and readiness to step into formal management. 
• You have experience driving hiring outcomes for senior, complex, and business-critical roles. 
• You are skilled at shaping recruitment strategies in partnership with senior stakeholders, influencing decision-making and prioritisation. 
• You are confident in coaching, mentoring, and developing recruiters to achieve their potential. 
• You are comfortable using data and insights to assess performance, identify trends, and implement improvements. 
• You can balance hands-on delivery with longer-term planning and process improvement.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

• Play a direct role in shaping the future of mobility.
• Impact millions of customers and partners in 600+ cities across 50+ countries.
• Work in fast-moving autonomous teams with some of the smartest people in the world.
• Accelerate your professional growth with unique career opportunities.
• Get a rewarding salary and stock option package that lets you focus on doing your best work.
• Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
• Take care of your physical and mental health with our wellness perks.

*Some perks may differ depending on your location and role.

#LI-Hybrid