Danish Speaking Travel Consultant

3 days ago

Tallinn, Harjumaa, Estonia The lemon Consulting Full time

REMOTE İN ESTONİA

We are seeking a friendly, adaptable, and service-oriented Danish-Speaking Customer Advisor to join our innovative travel project. This is a fully remote role that requires you to be based in Estonia, offering flexibility while connecting you to a vibrant international team.

In this role, you will provide exceptional support to Danish-speaking customers, ensuring they have smooth and enjoyable experiences throughout their travel journey. Prior experience in customer service or the travel industry is an advantage but not mandatory what matters most is your fluency in Danish, strong communication skills, and eagerness to provide excellent customer care.

This is a great opportunity to work in a dynamic sector with significant career growth potential, competitive benefits, and the chance to make an impact in a global travel-related service.

Key Responsibilities

As a Danish-Speaking Customer Advisor, you will:

  • Serve as the primary point of contact for Danish-speaking customers via phone, email, and chat.
  • Assist customers with inquiries regarding travel bookings, itineraries, changes, and general questions.
  • Ensure high-quality customer interactions by addressing issues efficiently and professionally.
  • Understand and convey travel-related information clearly and accurately.
  • Handle complex inquiries with patience, empathy, and a solution-oriented approach.
  • Maintain accurate and detailed records of all customer interactions.
  • Work closely with internal teams to ensure a smooth and seamless customer experience.
  • Stay updated on project developments, service offerings, and travel industry trends.

Required Qualifications

The ideal candidate will have:

  • Fluent Danish (C1+) excellent written and spoken communication skills.
  • English proficiency (B2 minimum).
  • Strong interpersonal and communication skills.
  • Prior customer service experience is desirable but not mandatory.
  • Strong problem-solving skills and attention to detail.
  • Ability to work independently in a remote setting.
  • Adaptability and a willingness to learn.
  • Passion for travel and customer satisfaction.

What We Offer

We value our employees and invest in their professional growth. Benefits include:

  • Competitive salary with performance incentives.
  • Career growth opportunities within the travel and customer service sectors.
  • Health and life insurance coverage.
  • Ongoing training and development programs.
  • Supportive, collaborative, and international work culture.
  • Exposure to an exciting project in the travel industry.
  • Flexible remote work setup.

Relocation Note

This position is remote within Estonia only. Relocation assistance is not provided. Candidates interested in applying must be already based in Lithuania or willing to arrange their own relocation.

Who Should Apply

This role is ideal for a Danish-speaking individual who:

  • Has strong communication skills and a passion for helping customers.
  • Is organized, adaptable, and self-motivated.
  • Wants to work in the travel industry with international exposure.
  • Values flexibility and remote work.
  • Is eager to grow professionally in a dynamic environment.

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