Spanish Customer Support Specialist

We're looking for positive, service-minded Customer Support Specialists to be the friendly face of our company for users from Chile, Peru, Europe, and Canada. In this role, you'll be the first point of contact for our customers, helping them with timely, accurate, and empathetic support. You'll answer questions via chat and email, solve problems, and work closely with other teams to make sure every customer has a smooth and enjoyable experience. If you love building great relationships, enjoy taking initiative, and want to learn and grow while making an impact, this is the role for you. Join us and be part of something great

• Helping customers via live chat and email while and providing friendly and accurate support.

• Solving and following up on customer queries while collaborating with other teams to ensure a smooth experience.

• Sharing insights from customer interactions to improve the overall customer journey.

• Following and applying internal routines and quality standards, including responsible gaming, bonus requests, and customer data handling.

• Taking ownership of issues during your shift and finding efficient solutions to minimize impact on customers and the team.

• Translating texts for our website and newsletters as needed.

• Monitoring daily and weekly reports and taking action when necessary.

• Supporting other teams within the Services Department and helping mentor or train new team members.

• Working 8–10 hour rotating shifts between 08:00 and midnight, including occasional weekends and public holidays.

• You're confident communicating in Spanish and English, and you keep your interactions clear, friendly, and professional.

• You're service-minded and bring a positive, customer-focused attitude.

• Comfortable working with computers and troubleshooting issues efficiently.

• You're detail-oriented and well-organized, and able to take initiative while staying calm under pressure.

• A problem-solver who can multitask effectively and maintain a customer-first mindset.

• Flexible and adaptable, thriving during busy periods and shifting priorities with a smile.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too

• Enjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.

• Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.

• Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.

• Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.

• Be part of the most legendary events and make amazing connections with colleagues from across the entire company.

• Comprehensive relocation support for a smooth transition.

• We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe

• , if you're not already a pro, we'll teach you how to play poker

• Interview - Language test - Reference, and background check - Offer

• Start date: ASAP

• Open to candidates based in the EU and eligible to work in Estonia

• Applications are open until we find the one - take the leap and apply now

We are an equal-opportunity employer, and we value diversity. Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are

Tallinn, Estonia

Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 8 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we're shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play. Find out more about Coolbet