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Customer Support Specialist

43 minutes ago

Tallinn, Harjumaa, Estonia Global People Sphere Full time

Are you passionate about creating outstanding customer experiences? Do you enjoy solving problems, supporting customers, and making every interaction count? If you´re fluent in Danish and love working in a dynamic, international environment, this might be the perfect opportunity for you

We´re looking for a
Customer Support Specialist
to become the friendly and reliable voice of our client´s brand—supporting customers, boutiques, and partners across Europe, all from the comfort of your home.

What You´ll Be Doing

As part of our client´s customer support team, you´ll play a key role in ensuring smooth and stress-free customer journeys by:

  • Delivering exceptional customer service via phone and email
  • Assisting with new bookings, rebookings, cancellations, and general inquiries (air, rail, hotel, and related services)
  • Handling incoming calls from boutiques and shops, providing timely and accurate solutions
  • Logging interactions in internal systems and ensuring SLA requirements are met
  • Using your product and application knowledge to guide customers confidently
  • Finding tailored solutions for each customer, turning challenges into positive experiences

What We´re Looking For

  • Fluent or bilingual Danish with a strong command of English
  • A customer-first mindset with excellent communication skills
  • Ability to understand and qualify customer needs effectively
  • A flexible, proactive, and solution-oriented attitude
  • Comfortable working in a fast-paced, service-driven environment

What´s In It for You?

We believe great work deserves great rewards. Here´s what you can expect:

  • Hybrid work model from a beautiful office in Tallinn

  • Flexible employment options:

  • Full-time (40 hours/week)

  • Part-time available after the full-time training period (50–100%)

  • Rotating schedule, Monday to Friday, between 9:00 AM – 8:00 PM (8.5-hour shifts); Saturday-Sunday, between 10:00 AM – 7:00 PM

  • Competitive salary: €1,600 – €2,000 gross/month
  • Bonus up to €250 gross/month
  • Comprehensive paid training (full-time during training period)
  • Career development programs and professional growth opportunities
  • Supportive, fun, and international colleagues who truly have your back

Ready to make an impact?
Join us and turn every customer interaction into a moment of delight—without ever leaving home. We can´t wait to meet you