Engineering Manager for IT Service Quality Management at Baltic IT Services

5 days ago

Tallinn, Harjumaa, Estonia SEB Eesti Full time

Do you want to push the edge of what´s thought possible? Join our forces today.

SEB is not just a bank. We are modern technology company with many talented IT professionals. There are more than 200 applications created and maintained by our dedicated technical teams. If you join our IT services organization, you will be able to shape and drive innovation for our IT platform solutions. Work at the core of banking sector with a team across Baltics.

What You Will Be Doing
You will lead IT Service Quality Management team (~22 people), be part of Baltic IT services leadership team, manage Service desk, incident and problem handling, monitoring functions, as well technical solutions, vendors, contracts, stakeholders in Tech area and beyond. Our brilliant techies work hard to future proof SEB's digital architecture and customer products because it genuinely makes a huge impact for our customers and colleagues. Does that sound like a fit for you?

Your Responsibilities Will Include

  • Lead the Service desk, incident handling and monitoring teams, own respective platforms and services
  • Manage services development roadmap and team activities backlog
  • Ensure necessary and up to date team competences
  • Manage relevant assets, expenses, contracts, external supplier services
  • Ensure governance and control requirements are fulfilled in your area
  • Build and maintain relationships with various stakeholders in the company and with vendors

To Thrive In This Role, We Believe You Are

  • Passionate for IT service quality management, fast yet secure and controlled service fullfillment
  • Knowledgeable in IT service management methodologies
  • Experienced as a leader for large IT team is a big plus
  • Flexible and willing to take ownership
  • Outgoing & positive team player
  • Diligent, able to work in regulated environment
  • Interested in building relationships in company and outside parties
  • Able to inspire and motivate distributed teams
  • Fluent in English, verbal and written

What we offer?

  • Leadership role within a highly professional, dynamic, and ambitious team
  • Modern and flexible work environment
  • International team
  • Attractive compensation and benefits
  • Agile and modern ways of working

Do you want to be a part of SEB?
Welcome to join our inspiring culture and dedicated team distributed across the Baltic states and beyond.

We are looking forward to your application
by December 12, 2025.
Learn more about working at SEB

It is our fundamental belief that inclusion and diversity is crucial for our future success. We strive to have an inclusive, value-driven culture where employees feel valued, respected, and involved irrespective of who they are, what they believe or where they come from.

Before tax deduction, the final offer will depend on the experience and competencies of the selected candidate. Overall remuneration package consists of the salary together with other benefits.

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