Customer Support Manager

5 hours ago


Tallinn, Harjumaa, Estonia Opera Software Full time
Creating a strategy to provide cost-effective customer support that will always take care of the customer
Leading the customer support team and continuously develop both the team and service for a better customer experience
Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
Helping to improve the best product by providing feedback insights gathered from customer support
  • Creating a strategy to provide cost-effective customer support that will always take care of the customer
  • Leading the customer support team and continuously develop both the team and service for a better customer experience
  • Ensuring a smooth onboarding process both for the local and second-line customer support in addition to developing an efficient communication process between both
  • Helping to improve the best product by providing feedback insights gathered from customer support

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