Technical Writer

Starship Technologies is revolutionizing deliveries with autonomous robots. These robots are designed to deliver food, groceries, and packages across college campuses and neighborhoods in minutes. Starship has now completed millions of autonomous deliveries to date, traveled millions of miles, and is currently doing more than 140k road crossings each day. Our contribution to society includes reducing congestion, and pollution, providing zero-emissions deliveries, increasing the quality of life for residents, empowering seniors and disabled people, and enabling affordable delivery for local businesses.

We're hitting records on an almost weekly basis. Now is an exciting time to join as we grow rapidly around the world

We are looking for a Technical Writer to join our Servicing Engineering team in Tallinn, Estonia, and become the driving force behind our documentation. In this crucial role, you'll transform complex engineering and service information into clear, actionable content, including manuals, SOPs, and video training that ensures consistent, high-quality operations for our global robot fleet.

As a direct result of your work, our technicians will be empowered to diagnose and resolve issues quickly and accurately, ensuring continuous, seamless robot operations and successful deliveries.

Your main responsibilities are:

• Developing and maintaining technical documentation, including service manuals, SOPs, and cross-departmental training guides
• Translating complex robot fault and error codes into clear, actionable troubleshooting steps for technical staff
• Collaborating with Engineering, Product, and Service teams to gather information and support new hardware/software feature launches
• Supporting global robot fleet health by defining field feedback loops and implementing systems for real-time procedure updates
• Creating and delivering technical training content, ensuring consistent onboarding and continuous education across the organization
• Ensuring all documentation adheres to quality standards, company branding, and is continuously enhanced with modern formats (video, flowcharts, new templates)
• Tracking and analyzing the usage and effectiveness of documentation through feedback and success metrics for continuous improvement

What's in it for you?

• Opportunity to work on industry-leading self-driving delivery robot technology on a uniquely large scale, creating history and making things happen
• You can immerse yourself in the world of technology and innovation
• You will have a chance to work with people with a strong inner burning and motivation. We are self-aware and seek feedback and improvement. We don't want to wait until we are told what needs to be done but take it as a matter of pride to figure out solutions for topics in various teams and areas
• You'll have endless opportunities to learn from our inspirational, talented team members across the globe

What we hope you'll bring to the table:

• 2–5 years as a Technical Writer or similar role
  
• Proven experience creating manuals, SOPs, and training materials
  
• Experience collaborating with engineering or service teams in a technical environment
  
• Excellent written and verbal communication and a relentless eye for detail
  
• Proficiency with documentation tools (e.g., Google Docs, Confluence)
  
• Ability to organize and translate complex engineering information into clear, user-friendly documentation (using bullets, diagrams, etc.)
  
• Strong collaboration and self-management skills
  

Beneficial:

• Background in technical operations (robotics, hardware/software, service) or experience with product launches/fleet support
• Experience creating video-based or digital training content
• Familiarity with JIRA, Confluence, Lucidchart, or Figma
• Basic understanding of Git/version control
• Experience with Markdown, XML, DITA, or structured content

Want to learn more about our robots and our people? Get in touch and let's have a chat Also, have a sneak peek to our blog and discover more about us