Senior Machine Learning Engineer

Join our team at Zendesk QA (formerly Klaus) to develop cutting-edge customer service quality assurance solutions We are seeking forward-thinking experts who are looking to build AI-driven tools that reshape the way teams review and analyze their customer interactions. Your skills and contribution can ensure our platform aids our customers in providing consistent, high-quality customer support, reducing churn and boosting customer satisfaction. Your expertise can help us change the game in how companies manage and improve their customer service operations.

Our quickly expanding, international team has embraced the innovative mindset from day one. We are looking to expand our team and seeking candidates for a hybrid role based in Estonia.

• Python, PostgreSQL, MySQL, BigQuery, Google Cloud Spanner, REST, microservices

• Google AI Platform, Apache Beam, Apache Flink and Airflow

• Google Kubernetes Engine, Cloud Run, Github Actions, Bazel, and monorepo

• High level of independence and trust, you decide how the implementation is done

• Working independently in a team and delivering high-quality code in a timely manner

• Building and improving our RESTful and RPC-based APIs to be consumed by various applications (and end-users)

• Building reusable code and libraries for future use

• Optimizing the application for maximum performance and scalability

• Implementing security and data protection functionalities

• Designing and implementing data storage solutions

• Building out integrations with help desk and analytics platforms

• Performing code reviews and providing feedback to your peers

• Set up monitoring systems and continuously monitor application performance to proactively identify and address issues

• Writing automated tests

• At least 3 years of experience with a focus on back-end development

• Experience with programming languages like Go, Python

• Strong understanding of SQL and database technologies

• Working experience with cloud-native technologies like Kubernetes

• Experience with Google Cloud Platform or Amazon Web Services

• Comfortable with working remotely in English across departments

• Excellent written and spoken communication skills

• Interest in machine learning and ML Ops

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Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency, we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request.