KYC Operations Senior Analyst

1 week ago

Tallinn, Harjumaa, Estonia Wise Full time €40,000 - €80,000 per year
Company Description

Job DescriptionWhat You'll Be Doing
  • Conducting Enhanced Due Diligence (EDD): You'll review customer risk profiles and make frequent, informed, risk-based decisions to ensure our standards are met.
  • Analysing Customer Behaviour: You'll examine transaction histories and identify patterns that might indicate risks, conducting periodic reviews to analyse changes in customer activity.
  • Approving High-Risk Onboarding: You'll assess and approve the onboarding of high-risk customers, ensuring everything aligns with our policies and regulatory requirements.
  • Exercising Discretion: You'll skillfully prioritize tasks, identify customer records needing further review, and take decisive action to gather necessary information.
  • Ensuring Compliance: You'll verify that all customer information and documentation meet our risk appetite for onboarding and maintaining high-risk customers.
  • In-Depth Research: Utilise various internal and external sources (like websites and company registries) to ensure only customers within our risk appetite are onboarded.
  • Collaborating & Communicating: Work closely with other internal teams on escalated or complex cases, and provide expert guidance to peers and management.
  • Mastering Regulations: Maintain a deep understanding of AML/CFT Regulations, their impact on the business, and all Wise products and services.
  • Drafting SAR Narratives: When needed, you'll be capable of drafting Suspicious Activity Report (SAR) narratives for unusual activity.
  • Leading Improvements: Proactively seek opportunities by taking part in and leading projects to improve team processes, contribute to policy updates, and enhance training materials.
  • Reporting to Stakeholders: Draft clear reports for internal and external stakeholders, both periodically and on request.
  • Global Expertise: Develop a deep understanding of different business models, customer types, country risks, and regulatory requirements across multiple geographies.
  • Supporting Audits: Assist Wise during internal and external audits and with regulatory process-related queries.
  • Mentoring & Coaching: Enable team success by mentoring and supporting KYC Operations Analysts, providing training and coaching to enhance team capabilities.
  • Customer Communication: Effectively communicate with customers through various channels like phone, email, and chat.
  • Meeting KPIs: Perform your tasks and responsibilities efficiently, consistently meeting key performance indicators set by leadership, demonstrating that you get it done.
QualificationsAdditional InformationSelection process:

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