Servicing Training Learning Content

Company Description
Wise is a global technology company, building the best way to move and manage the world's money.

Min fees. Max ease. Full speed.
Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.

For everyone, everywhere.
Job Description
More about
our mission
and
what we offer
.

The purpose of this role is to act as a crucial link between traditional instructional design and modern, scalable digital communication. It is a strategic role designed to solve a core challenge in today's L&D landscape: how to provide highly engaging, effective training at scale in a fast-paced environment.

Instead of just creating courses, this individual will produce learning experiences that are on-brand and in a format that our audience already consumes in their daily lives. This includes creating and disseminating microlearning videos, internal podcasts, and engaging digital content that is both educational and easy to digest.

This role's ultimate purpose is to drive measurable training impact by leveraging a different skillset to reach learners in a new way, ensuring that the right learning content is delivered at the right time in the right format. It allows the L&D function to innovate and move from a reactive state of building requested courses to a proactive state of designing scalable, strategic learning solutions.

Key Responsibilities

• Instructional Design & Strategy
• Collaborate with stakeholders to conduct learning needs analyses to identify performance gaps and define training objectives.
• Design learning experiences using established methodologies to ensure all solutions target the right knowledge, skills, and abilities.
• Design and develop interactive courseware using Articulate Storyline, Rise, and AI-powered authoring tools to enhance efficiency and learner engagement.
• Apply a data-driven approach to all content design, from initial concept to post-launch evaluation, to drive measurable training impact.

2 Digital media & content creation

• Design and develop innovative digital learning content, including microlearning modules, video-based training, and internal podcasts.
• Script, produce, and edit high-quality media assets that are engaging, accessible, and on-brand.
• Produce professional-quality training videos, including recording, animation, editing, and post-production using tools like Adobe Suite and Camtasia.
• Continuously explore and implement new technologies and AI tools that improve training production efficiency and increase content impact.
• Create visually engaging presentations and other learning assets that enhance clarity and learner engagement.
• Explore and recommend new learning technologies and platforms that enhance content delivery and learner engagement.
• Presentation & communication
• Serve as the on-screen talent or voice for a variety of digital learning products.
• Demonstrate strong presentation skills and comfort with public speaking and being recorded.
• Act as a dynamic host for blended training sessions and digital learning content.
• Manage your own workflow, set priorities, and ensure timely delivery of high-quality learning materials.

Qualifications

• Proven experience in instructional design, e-learning development, learning & development, marketing, social media background.
• A portfolio or examples of digital content created, such as videos, podcasts, or social media content.
• Analytical Thinking: Ability to assess learning needs and design effective instructional solutions.
• Creativity: Innovate and design engaging learning experiences that capture and retain learners' attention.
• Detail-Oriented: Ensure high quality and accuracy in all instructional materials and programs.
• Flexibility: Adapt to changing project requirements and timelines.
• Problem-Solving: Address and resolve issues that arise during the instructional design process.
• Strong communication and public speaking skills.
• Demonstrated ability to translate complex concepts into concise, engaging, and easy-to-digest formats.

Additional Information

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.

Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.