Client Relationship Manager

2 days ago

Tallinn, Harjumaa, Estonia Wallester Full time €30,000 - €60,000 per year

About us

Are you looking for an exciting opportunity to join a fast-growing fintech company that is revolutionizing the payment industry? Do you want to work with cutting-edge technologies and a talented team of professionals? If yes, then Wallester AS might be the perfect place for you Wallester AS is an Estonian licensed payment service provider that develops financial digital technology and issues VISA cards. Since 2018, we have been an official Visa partner and Visa FinTech Fast Track Member issuing physical and virtual cards of any type: debit cards, credit cards, prepaid cards, and cards for business. Our distinctive advantage is a unique REST API created by our in-house development team. Easily integrated with any platform, it allows you to launch your card program in no time We are looking for passionate and driven individuals who share our vision of creating truly high-quality and profitable products for our clients.

About the role:

As a CRM Manager at Wallester, you will be responsible for managing and developing a portfolio of B2B clients using our Wallester Business platform. Your primary mission will be to build long-term, trust-based relationships, support clients in scaling their transaction volumes, and ensure the seamless delivery of our services.

You will proactively monitor account performance, guide clients in their decision-making processes, and act as a strategic partner in identifying new opportunities for growth. The role also involves managing contract negotiations, resolving complex client issues, and serving as the main point of contact for all account-related matters.

Work responsibilities:

  • Development of the client Wallester Business portfolio
  • Build trusted relationships with clients
  • Guiding clients in their decision-making process
  • Configure business cases and confirm integration flow
  • Collect and prepare KYC/AML documents for Compliance review
  • Negotiate contracts and close agreements
  • Ensure the timely and successful delivery of our solutions according to client needs
  • Serve as the lead point of contact for all client account management matters
  • Prepare weekly/monthly/quarterly reports for internal stakeholders
  • Reach out to existing clients daily, for retention and potential upsell purposes
  • Proactively expand business with existing clients and/or identify areas of improvement
  • Assist with challenging client requests or issue delegations/escalations as needed
  • Collaborate with internal departments to facilitate client needs fulfilment
  • Operate independently on a day-to-day basis

Requirements:

  • BS degree in business administration or related field
  • Successful previous experience in client account or relationship management
  • High emotional intelligenceIndependent thinking and self-starting
  • Very good communication skills
  • Ability to communicate at all company levels (from technical personnel to management)
  • Formal presentation and negotiation skills
  • Great organizational skills
  • Strong decision-making skills
  • Fluency in English (mandatory - both written and spoken), knowledge of Estonian/French/Spanish/Italian/German is a plus
  • Superior analytical skills


Benefits:

  • Competitive salary
  • Career opportunities
  • Medical Insurance upon the completion of probational period
  • Supportive and caring Leadership
  • A modern office in the center of Tallinn
  • A chance to work as part of a highly motivated and talented team
  • Referral program
  • Stebby
  • Team building and Company Event
  • Free parking

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