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Quality Assurance Specialist

24 minutes ago

Tallinn, Harjumaa, Estonia Omniva Full time

Omniva
connects people, businesses, and communities across the Baltics and beyond. We've grown from Estonia's trusted postal service into a modern, technology-driven logistics company supporting the growth of e-commerce and global trade.

Every day, we help our customers send, receive, and grow — with care, precision, and reliability. Our people are at the heart of everything we do: caring, open, and driven to deliver experiences that feel personal and effortless.

At Omniva, every delivery carries possibility — and every team member helps make that happen.

About The Role
We're looking for a
Quality Assurance Specialist
to join our Quality Team in International Business. In this role, you'll manage SLA monitoring and compliance, handle claims and penalties, inspect quality across operations and prepare reports and maintain quality records.

This is an opportunity to be part of Omniva's transformation, helping shape the future of logistics and technology across the Baltics and beyond.

What You'll Do

  • monitor SLA performance, escalate risks, and perform root‑cause analysis to prevent breaches
  • support claims handling by investigating failures, validating evidence, and supporting Finance with accurate data
  • analyze claim trends and drive improvements to reduce recurring service issues
  • conduct quality inspections across sorting, linehaul, and last‑mile operations to ensure standards are met
  • maintain quality documentation and produce regular performance reports for internal and client use
  • join client meetings to review SLA results, quality metrics, operational performance, and claim trends

What You Bring

  • previous experience in quality assurance, logistics operations, or supply‑chain process control
  • experience working with SLA frameworks, performance KPIs, or client compliance requirements is highly preferred
  • good communication skills in English
  • strong analytical abilities
  • ability to manage SLA tracking systems, reporting tools (Excel, Power BI dashboards), and audit documentation
  • high attention to detail and accuracy
  • ability to handle multiple investigations simultaneously

Why you'll love working here
At
Omniva
, we live our values every day.

We
care
— about our people, our customers, and the world we connect.

We
are open
— to new ideas, innovation, and learning from each other.

We
are trustworthy
— we do what we promise and take pride in getting it right.

And we
enjoy our work
— celebrating progress, teamwork, and shared achievements.

You'll also benefit from:

  • a meaningful role in a growing, technology-driven logistics company
  • hybrid work model with office in Tallinn, Pallasti 28 and flexible environment
  • health insurance or sports compensation
  • five additional vacation days after two years
  • opportunities for personal and professional growth
  • monthly salary range EUR gross

How To Apply
Ready to make your mark?
Apply now and help shape the future of logistics and cross-border commerce with Omniva.

Application deadline:

We are only considering candidates currently located in
Estonia
.

  • Please note: Applications must be submitted in English, which is Omniva's global working language.