Cloud Digital Operations Manager

1 week ago

Tallinn, Harjumaa, Estonia Konecta Digital and SL&E Team for Coca-Cola Full time €40,000 - €60,000 per year

Location: Poland / Bulgaria / Serbia

Languages: English (fluent) and Ukrainian (Fluent)

Contract: 12 month FTC 40h a week, full time, Hybrid

Digital Operations Manager

Powered by Konecta Group, we support our partner's The Coca-Cola Company (TCCC) digital transformation and cultural change by staying transparent and inclusive, seeking for progress rather than perfection.

We are currently looking for an exceptional Digital Operations Manager to join our central team as part of our outsourced collaboration with The Coca-Cola Company across Europe. This Digital Operations Manager will help us to drive our mission in bringing innovative experiences, data-driven thinking and digital capabilities into a constantly changing ecosystem on a project basis.

What you'll do for us? Your main responsibilities:

  • Own the implementation and launch of campaigns and promos, ensuring consumer experiences are executed in the markets in the most effective way to convert to digital transactions.

  • Operate and manage Coca-Cola digital platforms (website, mobile application, CRM) including content localization and platform management on a local market level.

  • Manage and maintain Coca-Cola App in terms of content and promo/loyalty set up and maintenance in coordination with Digital Manager.

  • Ensure the website and Coca-Cola App are up to date with content and necessary legal documents.

  • Create landing pages and article pages in the CMS.

  • Prepare QR codes for all relevant POS materials and monitor and optimise results.

  • Lead and execute the CRM build, approval and launch.

  • Be hands on with local Coca-Cola digital platforms, report bugs and perform all necessary live fixes.

  • Provide local input and insights for central and local campaigns to the central and category teams.

  • Perform platforms tagging in order to prepare in-depth report results of each campaign.

  • Prepare the UAT for all promos and campaigns as well as aligning with Digital Managers on all fixes prior launch.

  • Prepare campaign in platforms' PROD version and launch it in agreement with Digital Manager.

  • Ensure all technical elements are set up correctly within any promotions or campaigns.

  • Collaborate with the data team to provide all information needed to complete technical promos.

  • Build relationships with cross functional stakeholders such as IT, Digital Managers, Platform Consultants and Digital Delivery Managers.

  • Collaborate daily with many stakeholders both central and local to achieve business objectives.

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