Responsible Gaming Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia Olympic Entertainment Group Full time €40,000 - €60,000 per year

Recruitment Teams

We are looking for a Responsible Gaming Specialist to join our team and strengthen our player protection efforts. In this role, you'll be at the heart of safeguarding our players' wellbeing while combining empathy, analytical thinking, and compliance know-how to ensure gaming stays fun and safe.

++++Does This Sound Like You?++++

  • You are empathetic and confident in communicating in sensitive situations.
  • You can analyse people behaviour and spot patterns or risks with attention to detail.
  • You are comfortable working with data, tools, and reports to support decision-making.
  • You collaborate easily with different teams and can explain different topics clearly.
  • You are fluent in Estonian and English, both written and spoken.
  • Any background in Legal, AML, EDD, or KYC will be considered a strong plus.

  • Collaborate with the RG team to manage daily
    operations and investigate cases escalated by customer support and other
    operational teams.
  • Monitor player behaviour to identify signs of
    problem gambling or risky activity using available tracking tools.
  • Conduct detailed risk assessments to determine
    appropriate interventions.
  • Engage with at-risk players via email and
    phone, guiding responsible gaming tools and resources.
  • Offer empathetic support while addressing RG
    concerns effectively.
  • Leverage behavioural tracking tools and
    solutions to enhance both individual and team performance in RG case
    management.
  • Contribute to the development and refinement of
    RG processes and policies.
  • Assist in preparing detailed RG reports to
    meet regulatory requirements.
  • Take an active role in RG-related projects
    aimed at improving tools, processes, and overall player protection
    strategies.
  • Train local teams on RG topics

CUSTOM.FOR_YOU
Administration
Compliance

Katriin Laanet, Baltic People Operations Partner, , /katriin-laanet/

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