
Responsible Gaming Specialist
1 week ago
Recruitment Teams
We are looking for a Responsible Gaming Specialist to join our team and strengthen our player protection efforts. In this role, you'll be at the heart of safeguarding our players' wellbeing while combining empathy, analytical thinking, and compliance know-how to ensure gaming stays fun and safe.
++++Does This Sound Like You?++++
- You are empathetic and confident in communicating in sensitive situations.
- You can analyse people behaviour and spot patterns or risks with attention to detail.
- You are comfortable working with data, tools, and reports to support decision-making.
- You collaborate easily with different teams and can explain different topics clearly.
- You are fluent in Estonian and English, both written and spoken.
- Any background in Legal, AML, EDD, or KYC will be considered a strong plus.
- Collaborate with the RG team to manage daily
operations and investigate cases escalated by customer support and other
operational teams. - Monitor player behaviour to identify signs of
problem gambling or risky activity using available tracking tools. - Conduct detailed risk assessments to determine
appropriate interventions. - Engage with at-risk players via email and
phone, guiding responsible gaming tools and resources. - Offer empathetic support while addressing RG
concerns effectively. - Leverage behavioural tracking tools and
solutions to enhance both individual and team performance in RG case
management. - Contribute to the development and refinement of
RG processes and policies. - Assist in preparing detailed RG reports to
meet regulatory requirements. - Take an active role in RG-related projects
aimed at improving tools, processes, and overall player protection
strategies. - Train local teams on RG topics
CUSTOM.FOR_YOU
Administration
Compliance
Katriin Laanet, Baltic People Operations Partner, , /katriin-laanet/
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