Debt Collection Agent

Bondora AS is looking for you
Job Description
This role is about effective recover of outstanding debts in Estonia while maintaining a professional and respectful relationship with customers. It also ensures that all recovery activities comply with legal requirements and internal policies.

• Manage incoming and outgoing communication with debtors
• Negotiate and finalize repayment plans
• Prepare court applications and respond to legal inquiries
• Share case details with partners and authorities
• Document all actions accurately in the system
• Ensure legal and policy compliance

Requirements

• Estonian and Russian languages are a must.
• Critical thinking and problem solving. Able to make smart, ethical, and compliant decisions under pressure and find the best path to resolve a debt, while balancing empathy, business goals, and legal limits.
• Negotiation strategies: Agents must use persuasion and empathy to negotiate payment plans or settlements while maintaining customer satisfaction.
• Basic Financial Literacy: Understanding how repayments, interest accrual, and late fees work.
• Understanding of KPIs: Metrics such as recovery rate, call-to-collection ratio, promise-to-pay fulfillment, etc.
• Good Time Management. Keeping track of follow-ups and deadlines.

Company Offers

• Our employees deserve the best. We recognize our people with a competitive salary and a generous benefits package (5 weeks of vacation, private healthcare compensation, hobby grant, mental healthcare support, share options and much more)
• We provide an environment that encourages your personal and professional growth. As we constantly evolve and innovate, you'll have endless opportunities (and budget) to expand your skills and skyrocket your career.