Café Manager 40h

Job Description
As Café Manager, you'll be at the heart of creating an exceptional guest experience while overseeing the smooth, day-to-day operations of our Nordic-inspired café, seamlessly integrated within the store.

You'll lead by example—setting high standards for quality, service, and hospitality, while inspiring your team to deliver memorable experiences at every touchpoint. With a strong focus on customer satisfaction, you'll foster a warm, personalised atmosphere that reflects local culture and embodies the values of our brand. Your leadership will drive team development, operational excellence, and business performance, ensuring your team is well-trained, motivated, and aligned with our café concept. From maintaining product knowledge and service consistency to supporting sustainability goals and promoting a unique local service culture, your role is essential in bringing our café vision to life and leaving a lasting impression on every guest.

Key Responsibilities

• Create a welcoming and attractive café atmosphere personalised to meet the preferences of the customer
• Lead recruitment, training, and development of the café team in collaboration with the Store Experience Manager
• Motivate and guide the team to achieve sales targets and deliver excellent customer service in line with brand standards
• Oversee daily operations, including stock management, ordering routines, and adherence to the café concept
• Champion our brand values and culture, ensuring they are reflected in every customer interaction
• Drive sustainability initiatives within the café, aligning with company-wide environmental goals

Qualifications

• Proven leadership experience in a café, restaurant, or other food & beverage environment
• Local: Food and Beverage / health & safety qualification
• Customer-focused mindset, with a genuine passion for food and drink and a desire to share that enthusiasm with others
• Adaptable and flexible, able to respond quickly to customer feedback, menu changes, and stock fluctuations
• Strong organisational skills, with a track record of leading teams in fast-paced settings to deliver outstanding service
• Excellent communication abilities, both verbal and written
• Supportive leadership style, offering constructive feedback and coaching to help team members grow
• Eagerness to learn, with a proactive approach to personal and professional development
• Comfortable with flexible or irregular working hours, including weekends and holidays
• Estoinian and English languages (B1 level)

Additional Information
This is a
full-time position offering 40 hours a week
.

Apply by sending in your
CV in English
as soon as possible but
not later than
. Due to data policies, we only accept applications through our career page.

Global Benefits
We offer all our employees at H&M Group attractive benefits with extensive development opportunities around the globe. All our employees receive a staff discount card, usable on all our H&M Group brands in stores and online. Brands covered by the discount are H&M (Beauty and Move included), COS, Weekday, Monki, H&M HOME, & Other Stories, ARKET, Afound. In addition to our staff discount, all our employees are included in our H&M Incentive Program – HIP. You can read more about our H&M Incentive Program here.

In addition to our global benefits, all our Greece-based colleagues also receive:

• Uniform Allowance up to 840 EUR per year
• Continuous training and development
• Sporting benefit-Stebby (30€ per month)
• Flexible working schedule

Inclusion & Diversity
At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.

Company Description
ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop. Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.