Aftersales Manager

Modus Automotive is a part of the Modus Group, an international group of companies whose history began in Lithuania in 1993. The international group of companies currently operates in European markets. Modus Automotive represents world-famous automotive brands, including Porsche, Bentley, Maserati, Aston Martin, XPENG and others. We are constantly looking for expansion opportunities and growing our business with a strategic focus: investing in the future, believing in sustainability, and working smart.

Are you a passionate automotive enthusiast who dreams of working with one of the most iconic luxury car brands in the world? Luxury Motors OÜ is seeking a talented and experienced
Aftersales Manager
to lead our service department in
Tallinn
.

Main Objective
To build and manage a profitable, high-performing service department, ensuring full workshop utilization, exceptional customer satisfaction and flawless process execution across all brands.

Main responsibilities:

• Proactively expand the customer base by attracting service clients from both represented and other premium brands, ensuring full workshop capacity and sustainable business growth
• Lead and develop the service department, ensuring efficiency, profitability, and premium quality standards
• Manage aftersales operations for Maserati, Aston Martin and XPENG according to manufacturer requirements
• Ensure all workshop activities, documentation and procedures meet brand and legal standards - including warranty and insurance repairs
• Oversee spare parts and warehouse management, ensuring correct stock levels and process accuracy
• Analyze workshop capacity, productivity, and financial results - continuously improving performance and cost efficiency
• Minimize repeat repairs through strong quality control and technician training
• Ensure all vehicles receive required software updates and technical bulletins according to manufacturer standards
• Build and maintain a loyal client base through proactive follow-up, CRM management and service retention activities
• Lead, train and motivate the service team, creating a results-oriented and professional environment
• Participate in official manufacturer training programs and implement best practices locally

Requirements

• Bachelor's degree in Automotive or Mechanical Engineering, or in Business Administration with automotive industry experience
• 3 + years of experience in managing an automotive service or aftersales department
• Strong technical understanding of both internal combustion and electric vehicle systems
• Proven ability to manage profitability, team performance, and customer satisfaction metrics
• Excellent knowledge of service processes, warranty and insurance handling, parts operations, and documentation management
• Strong analytical mindset and leadership skills
• Fluent in Estonian, English (Russian is a plus)

Benefits
Here is what to expect from the day you join our team onwards:

• Official manufacturer training and continuous professional development
• Opportunity to work with world-leading luxury and EV brands
• Modern service facilities and a motivated professional team
• Competitive, performance-based compensation.

Monthly salary:
From EUR gross. Specific amount will be offered based on your work experience and competencies.