Norwegian Speaking Travel Agent i Tallinn, Estonia
2 months ago
Arbeidsoppgaver
- Tilby konsulentbasert salg og service til kunder gjennom alle kommunikasjonskanaler
- Identifisere kundenes behov og respondere på en profesjonell og rettidig måte
- Utnytte alle muligheter for å konvertere kunder gjennom innkommende eller utgående kontakt
- Legge inn, oppdatere og dokumentere all kundeinformasjon i systemet i henhold til standard driftsprosedyrer
- Følge opp kundekontakter når det er nødvendig
- Identifisere og eskalere problemer for å sikre løsning
- Håndtere og løse klagemål fra kunder og sikre kundetilfredshet
- Være tilgjengelig for kriseopplæring og støtte på vakt når det er nødvendig
- Utføre oppgaver gitt av direkte overordnet
- Arbeide i skiftmiljø mandag-fredag 09.00-19.00, noen lørdager 09.00-15.00
Kvalifikasjoner
- Videregående utdanning
- Tidligere kundeservice- eller reisebransjeerfaring
- Tidligere telefonisk salgserfaring - innkommende og utgående
- Kjennskap til Microsoft Office
- Nordiske språkferdigheter på morsmål / gode engelske ferdigheter - både skriftlig og muntlig
Personlige egenskaper
- Være et forbilde for Hurtigrutens kjerneverdier
- Være en forkjemper for den proaktive salgskulturen
- Svært gode kommunikasjons- og evne til å håndtere innsigelser
- Dokumentert evne til å håndtere flere oppgaver samtidig
- Evne til å håndtere press og jobbe i et raskt tempo
- Resultat-orientert og oppmerksom på detaljer
- Selvmotivert arbeidsstil og gode planleggingsevner
Hurtigruten tilbyr
- En spennende og utfordrende stilling i et globalt selskap
- Mulighet til å jobbe med et engasjert og kunnskapsrikt team
- Et godt arbeidsmiljø med fokus på trivsel og utvikling
- Konkurransedyktig lønn og gode fordeler
Hurtigruten
Hurtigruten er et norsk reiseselskap med hovedkontor i Tromsø. Selskapet driver med kystcruise langs norskekysten, og har også virksomhet i Antarktis og Svalbard. Hurtigruten er et av Norges mest kjente selskaper, og er en populær turistattraksjon både for norske og utenlandske besøkende.
Hurtigruten tilbyr en spennende og utfordrende stilling i et globalt selskap, mulighet til å jobbe med et engasjert og kunnskapsrikt team, et godt arbeidsmiljø med fokus på trivsel og utvikling, og konkurransedyktig lønn og gode fordeler.
Nordic Jobs Worldwide
Nordic Jobs Worldwide er et profesjonelt nordisk rekrutteringsselskap som fokuserer på å koble kandidater fra Sverige, Finland, Norge og Danmark med bedrifter fra hele verden.
Nordic Jobs Worldwide er Nordens største rekrutteringsbyrå innen språkrekruttering, med kontorer i Oslo, Tallinn, Malaga, Malta og Lisboa. Vi matcher de mest spennende jobbene med nordiske talenter over hele verden. Vi har hjulpet over 3000 mennesker med å finne drømmejobben sin med våre 300+ partnere i over 30 land.
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