Responsible Gaming Strategist

3 days ago

Tallinn, Estonia beBeeResponsible Full time

Welcome to a dynamic team of experts who are passionate about responsible gaming. Our mission is to provide a safe and enjoyable experience for all players.

About the project:

You will be working closely with our Support team to develop strategies that prevent problem gambling. Your role will involve analyzing data to identify trends and patterns that may indicate a player's behavior is becoming problematic.

The key responsibilities of this position include:

  • Providing support and guidance to players who are seeking assistance with responsible gaming concerns.
  • Analyzing data to identify players who are exhibiting behaviors that may indicate a gambling problem, including activity analysis and basic source of funds checks.
  • Examine cases of fraudulent activity and resolve them accordingly.
  • Monitoring players' accounts to identify potential 'At Risk/Problem Gamblers' and ensuring the appropriate level of interaction is conducted.
  • Reviewing daily reports on Responsible Gaming processes and procedures.
  • Ensuring that all Responsible Gaming and AML cases are dealt with in a timely manner to provide customers with a quick and efficient dispute resolution service.
  • Identifying gaps in processes or inflows and taking necessary measures to fill them.
  • Reviewing and amending manuals and existing procedures related to RG and AML.
  • Handling escalated/difficult queries and complaints as required.
  • Developing and implementing responsible gaming strategies and policies.
  • Educating players and staff on responsible gaming principles and practices.
  • Working closely with the Customer Support, Compliance, and CRM teams to ensure responsible gaming standards are met.
  • Preparing regular reports and presentations on responsible gaming activities and outcomes for management.
  • Staying up-to-date with relevant laws and regulations related to responsible gaming.

Your expertise to meet the requirement:

  • Experience in the iGaming industry.
  • A strong understanding of responsible gaming and AML principles and practices.
  • Ability to handle sensitive information with discretion.
  • Knowledge of relevant gaming regulations and industry standards.
  • Effective communication skills (verbal and written).
  • Ability to communicate in a sensitive and calm manner.
  • High attention to detail.

We offer:

  • A competitive salary.
  • A supportive and collaborative work environment.
  • A hybrid work option.
  • Opportunities for career growth and professional development.
  • A chance to work with a talented team of professionals.

Hiring Stages:

  • Introductory call.
  • Test task.
  • Hiring Manager Round.
  • Reference Check.
  • Offer Letter.

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