Payment Operations Technology Strategist

4 days ago

Tallinn, Estonia beBeeFraud Full time
Job Opportunity

We are seeking a highly skilled and experienced leader to join our team as a Payment Operations Technical Lead.

This is an exciting opportunity to make a significant impact on our mission to create a new network for the world's money.

As a Payment Operations Technical Lead, you will be responsible for developing a strong operations team and supporting specialists in their personal growth paths.

  • Analyze fraud trends: Independently query databases for deep data dives.
  • Prioritize workflows: Delegate Acquiring Fraud prevention in line with KPIs.
  • Rule creation: Validate scope, create, and monitor card fraud prevention rules.
  • Product/Engineering collaboration: Drive optimal customer experience for fraud declines.
  • Data Science partnership: Work on machine learning models and optimization.
  • Lead long-term projects: Contribute to KRIs, KPIs, and OKRs.
  • Incident support: Provide data, write rules, and manage incidents.
  • Communicate strategies: Explain card fraud prevention to non-fraud team members.
  • Protect customers: Mitigate unauthorized card usage, scams, and account takeover.
  • Proactive analysis: Identify gaps in rulesets by analyzing dispute trends.
  • Analytical skills: Understand rule impact, deliver quality analysis, and propose solutions.
Key Responsibilities

The ideal candidate will have at least 1 year of leadership experience, preferably in payment operations. You should also have experience working with internal and external partners to optimize processes.

You will be responsible for:

  • Leading the development of a strong operations team.
  • Supporting specialists in their personal growth paths.
  • Analyzing fraud trends and prioritizing workflows.
  • Creating and monitoring card fraud prevention rules.
  • Collaborating with product and engineering teams to drive optimal customer experience.
  • Participating in long-term projects and contributing to KRIs, KPIs, and OKRs.
Requirements

To be successful in this role, you will need:

  • At least 1 year of leadership experience.
  • Experience working with internal and external partners to optimize processes.
  • Strong analytical and communication skills.
  • Ability to work independently and collaboratively as part of a team.
What We Offer

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.

You will be part of a dynamic and innovative team that is passionate about making a difference in the world.

We believe in diversity and inclusion, and we are committed to creating a workplace culture that values and respects all individuals.

About Us

We are a global technology company that is building a new network for the world's money.

We are dedicated to making money without borders - without judgement or prejudice.

We celebrate our differences and strive to create a workplace culture that is inclusive and respectful of all individuals.

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