Technical Account Manager

3 days ago

Tallinn, Harjumaa, Estonia Insly Full time

Tallinn, Estonia
Insly
is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors.

Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.

1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we're just getting started.

As a
Technical Account Manager
at Insly, you will play a key role in supporting our customers in the insurtech industry. The role combines daily customer success activities with project management, helping customers maximise the value of Insly's products. You will engage with customers to understand their business and technical needs, manage ongoing projects, address product-related questions, and collaborate with internal teams to deliver solutions that improve customer experience and drive long-term success.

About The Role
Responsibilities
:

  • Engage with our existing customers and facilitating meetings to map out new business and technical requirements—then ensure they are successfully implemented.
  • Listen to customer concerns and challenges, identify areas for improvement, and proactively drive solutions to enhance their experience with Insly.
  • Take a proactive approach by proposing enhancements that optimise system performance, usability, and overall customer satisfaction.
  • Be hands-on with system configuration and testing to ensure smooth integrations and product functionality.
  • Analyse requirements, define scope, refine tasks, estimate effort, document solutions, replicate issues, and collaborate closely with developers and QAs—this is part of our daily work, and we love it

Requirements
:

  • Previous experience in Account Management, Customer Success, IT Project Manager or similar role.
  • Understanding of IT system architecture with the ability to assess and analyse its individual components.
  • Excellent written and verbal communication skills and fluency in English.
  • Proactive approach and excellent time management, decision making and problem-solving skills.
  • Previous experience with Jira and other similar tools.
  • Previous experience in insurance is beneficial, but not necessary.

Why Insly?

  • Flexible working time and working place - we choose results over the process but know that with freedom comes accountability
  • Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation. We also compensate phone and headphone purchase costs in addition to your monthly phone bill
  • Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS
  • Friendly colleagues and supporting managers - people are Insly's greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers.
  • Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them.
  • Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market

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