Senior Account Manager

Tallinn, Estonia
Insly
is a no-code insurance SaaS software provider with a global reach. With HQ in London and offices in Tallinn and Warsaw, Insly has grown fast and is backed by well-known investors.

Our mission is to digitalise and connect the $4 trillion insurance industry in order to reduce the cost of insurance for customers and help them access better insurance services.

1000+ insurance brokers and 50+ underwriting companies log into Insly every day to design and launch their insurance products, manage business-critical operations and support writing over €1bn in premiums. But we're just getting started.

As a
Senior Account Manager
, you will own and develop key customer relationships, ensuring long-term satisfaction, retention, and value realisation. Acting as a trusted advisor, you will manage communication, expectations, and strategic alignment throughout the customer lifecycle.

You will work closely with the Client Delivery Lead, Solution Specialists and technical teams to support delivery execution, customer adoption, and commercial growth. At senior level, you will also act as a backup for the Client Delivery Lead, stepping into delivery leadership when required, and play an active role in mentoring and developing Account Managers.

This role sits at the intersection of customer relationship management, delivery coordination, and technical enablement, ideal for someone who enjoys translating technical capability into real business value.

About The Role
What You'll Do:

• Own and develop key customer relationships, acting as a trusted advisor throughout the customer lifecycle.
• Lead customer communication, planning, and review meetings, ensuring alignment with business goals.
• Support delivery execution in close collaboration with the Client Delivery Lead and technical teams.
• Step in as delivery lead when required, ensuring continuity and confidence for customers.
• Provide high-level technical guidance on the Insly platform, translating technical concepts into clear business context.
• Work with Solution Specialists to align technical solutions with customer expectations.
• Identify risks, dependencies, and opportunities that impact delivery, adoption, or customer success.
• Drive platform adoption, value realisation, and long-term customer satisfaction.
• Support renewals, upsell, and cross-sell opportunities by identifying value-driven improvements.
• Mentor Account Managers and contribute to best practices within the team.

What You'll Bring:

• Proven experience in B2B Account Management or Customer Success, ideally in SaaS or technology environments.
• Experience managing complex, long-term customer relationships.
• Strong stakeholder management and senior customer-facing communication skills.
• Ability to understand IT systems, technical concepts, and SaaS delivery models.
• Confidence translating technical capability into business value.
• Excellent organisational, prioritisation, and problem-solving skills.
• Experience supporting renewals, upsell, or account growth initiatives.
• Fluency in English.
• Familiarity with Jira or similar tools.
• Insurance industry experience is a plus, but not required.

Why Insly?

• Flexible working time and working place - we choose results over the process but know that with freedom comes accountability
• Company benefits - we want to make sure you are in great health, so we offer health insurance or sports compensation.
• Flat structure - in Insly we do not believe in titles or hierarchies, you can turn to anybody at any time - no corporate BS
• Friendly colleagues and supporting managers - people are Insly's greatest asset, so we will make sure everyone is surrounded by awesome teams and have helpful managers.
• Family- and employee-friendly employer - our employees perform several roles in their lives, and we aim to support all of them.
• Innovation - we believe in what we do, and we do it with great passion – join Insly and be part of the innovation wave hitting the insurance market