Payment Operations Specialist

5 days ago

Tallinn, Harjumaa, Estonia Torrero Full time €40,000 - €60,000 per year

Welcome to Torrero - all-in-one source for cutting-edge white label casino, sportsbook solutions and B2B aggregation. Built on a foundation of trust and compliance, we proudly offer an extensive library of 8,000+ games sourced from diverse providers, positioning Torrero as the preferred partner for transforming the iGaming enterprise. With huge number of sports events and easy payment options, we cater to diverse interests. Available in 35+ languages, we make gaming accessible worldwide.

About the Role

We're looking for a detail-oriented Payment Operations Specialist to join our Finance & Operations team. In this role you will monitor payment flows across multiple providers and methods, ensuring smooth processing and timely resolution of payment issues.

You will be doing:

  • Monitor daily payment operations across all supported methods (cards, e-wallets, crypto, bank transfers, open banking, vouchers).
  • Investigate and resolve failed or delayed transactions by analyzing transaction logs, callbacks, and payment statuses.
  • Prepare regular and ad-hoc analytical transaction reports for Finance and Technical teams as well as handling reconciliation reports.
  • Manage refund and chargeback cases, including communication with payment providers and internal stakeholders.
  • Identify trends or anomalies in payment data and recommend process or system improvements.

Your expertise to meet the requirement:

  • 2+ years of experience working with diverse online payment methods (bank cards, e-wallets, cryptocurrencies, bank transfers, open banking, vouchers, etc.).
  • Strong knowledge of refund and chargeback processes and best practices.
  • Proven ability to read and interpret transaction logs, API callbacks, and other technical data to diagnose issues.
  • Excellent analytical and problem-solving skills with a high attention to detail.
  • Proficiency with spreadsheets or BI/reporting tools is a plus.
  • Experience in fintech, gaming environments is a plus.

We offer:

  • Competitive salary
  • Private health insurance
  • Sports benefit
  • Annual paid vacation and sick leave
  • Regular team and company events
  • Comfortable office in the centre of Tallinn with the flexible working schedule
  • Top notch work equipment
  • Corporate English classes with a cool teacher
  • Amicable work environment and supportive team members
  • Real career opportunities and professional growth
  • The great team across the world

Hiring Stages:

  • Introductory call
  • Hiring manager round / technical round

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