Head of Operations

Bisly is a technology company on a mission to save our planet by making professional intelligent buildings mainstream. We save energy and fight climate change through deployment of our patented Cloud connected building automation portfolio, consisting both of software systems and hardware products. We have achieved market leader position in Baltics and entered our target markets in Germany, UK and Poland. 

We are looking for an experienced Head of Operations to join our team of dedicated professionals.

Bisly is a fast-growing building automation company transforming how buildings are managed, operated, and optimized. As we scale, we're looking for a Head of Operations to own and lead our end-to-end operational execution.

In this role, you are accountable for ensuring that what we sell is delivered successfully on time, at quality, and with healthy margins. You will lead project delivery, operations, and Customer Success, while acting as a key interface between customers, delivery teams, and Product. You are equally comfortable on building sites, in leadership meetings, and in data-driven performance reviews.

This is a hands-on leadership role with strong ownership, influence, and visibility across the company.

As the Head of Operations at Bisly, you will be responsible for:

• Own and lead end-to-end post-sales operations, including:

  • Project delivery and project management team;

  • Operations team (operational specialists);

  • Customer Success.

• Take ownership of revenue delivery and margin performance (P&L);

• Ensure projects are delivered on time, on budget, and to quality standards;

• Drive operational efficiency through process optimization, resource planning, and cost control;

• Define, track, and continuously improve operational KPIs (delivery performance, utilization, gross margin, CS metrics);

• Act as the primary operational interface to Product, translating customer and delivery insights into structured product feedback;

• Collaborate closely with Sales to ensure smooth handovers and realistic delivery commitments;

• Build scalable operational structures and ways of working to support company growth;

• Lead, coach, and develop a high-performing operations, project, and CS organization;

• Foster a culture of accountability, ownership, and continuous improvement.

• Strong experience in operations, delivery, or project leadership, ideally in a B2B (construction, automation) or technology-driven environment;

• Proven ability to lead multiple teams and complex operational setups;

• Solid understanding of profitability, margins, and cost drivers;

• Experience working closely with Product or Engineering teams;

• Confidence operating in the construction / building automation context - building sites are not foreign to you or at least you are not afraid of them;

• A hands-on, structured, and execution-focused leadership style;

• Strong analytical skills and comfort working with performance data and KPIs;

• Excellent communication and stakeholder management skills;

• High level of spoken and written Estonian and English language skills.

• Experience in building automation, IoT, or related industries;

• Exposure to P&L ownership or strong financial accountability;

• Experience scaling operations in a startup or scale-up environment;

• Familiarity with project management tools, ERP systems, or operational platforms.

At Bisly, we value talent, innovation,and collaboration. Here's what you can expect when you join our team: 

• The chance to work on exciting projects and see your ideas come to life;

• Wellness compensation or additional health insurance with Stebby;

• Birthday leave and flexible vacation - your personal 'me time' to relax, explore or spend time with loved ones;

• Competitive compensation package;

• Part of leadership team, shaping the future of building automation

• Supportive work culture, with team-building events and activities.