Continual Improvement Analyst

*Join our team as a Continual Improvement Analyst
*
Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally.

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion.

*How You Will Make an Impact:*

• Drive and facilitate the continual improvement framework by analyzing processes, identifying inefficiencies, and helping teams design and implement enhancements that improve quality and performance
• Use data-driven methods (KPIs, customer feedback, audits) to identify and prioritize improvements
• Maintain dashboards and report on success metrics to leadership and stakeholders
• Facilitate process reviews, root cause analysis, and improvement workshops
• Use data-driven methods (e.g., KPIs, customer feedback, audit results) to identify areas for improvement
• Promote a culture of continual improvements
• Support ITIL4, Lean and Agile improvement projects and assist in tracking benefits
• Document processes and lessons learned, ensuring knowledge sharing and version control
• Own set of procedures and lower-level documents within the CIO office

*What Makes You a Great Fit:*

• Demonstrated experience in process improvement, strong analytical and problem-solving skills
• Familiarity with ITIL4, COBIT, Lean, Six Sigma or Agile principles and Atlassian tools (Jira, Confluence)
• Excellent communication and stakeholder engagement skills
• Understanding of IT Governance Frameworks and Process Controls
• Experience working in agile environments and/or familiarity with business agility frameworks
• Strong project management skills, self-driven
• Attention to detail and clear documentation style

• Preferably background in banking or technology sector in a similar regulated industry (e.g., financial services)

• Fluent English is required in spoken and written communication due to working on the Pan-Baltic level

Why You Will Love Working Here:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• Culture. You'll be joining a team where things move fast, ideas flow freely, and change is part of the everyday. It's a dynamic environment that keeps you learning, growing, and never bored
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, LinkedIn learning, workshops, conferences, online training, etc
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. 3,400 - 5,000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 31st of December.
We are looking for a candidate primarily already located within the Baltics. Please apply with your CV in English and
PDF format

Luminor is the leading independent bank in the Baltics and the third-largest provider of financial services in our region. We serve the financial needs of individuals, families, and companies. Just like our home markets of Estonia, Latvia, and Lithuania we are young, dynamic, and forward looking.

Luminor has a strong and capable team that is committed to achieving our strategic objectives. We are dedicated to supporting sustainable growth in the Baltic region by providing a long-term commitment to businesses and individuals.