People Systems Specialist

About Glia
Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary ChannelLess Architecture. With AI for All, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500 company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

The Role
We are looking for a highly organized and detail-oriented People Systems Specialist to support the daily operations and administration of our core HRIS, HiBob. In this hands-on role, you will be crucial in ensuring the accuracy and integrity of our employee data, providing first-level system support, and helping maintain our system configuration. If you are eager to build your career in HR technology, thrive on precision, and enjoy troubleshooting, this is an excellent opportunity to become a core system expert.

What You'll Do
System Administration & Data Integrity

• Serve as the primary administrator for daily HiBob operations, ensuring the system runs smoothly and employee data is accurate and up-to-date.
• Execute data entry and maintain data integrity across all modules of the system, including regular audits and clean-up activities.
• Manage user accounts, security roles, and system access to ensure appropriate permissions are maintained across the organization.
• Assist in the configuration of basic system changes and updates, including organizational structure changes (departments, locations, job titles).

Support & Documentation

• Act as the first point of contact for system-related inquiries and troubleshooting from employees and managers, resolving issues or escalating complex items to the People Systems Analyst or Manager.
• Create, update, and maintain comprehensive end-user documentation (e.g., job aids, FAQs, system guides) for common HiBob processes.
• Deliver basic system training and enablement sessions for new hires and specific user groups as needed.
• Support annual processes (e.g., engagement surveys, open enrollment, performance reviews, compensation cycles) by executing data preparation, data entry, and basic system testing.
• Reporting & Enhancement Support
• Run and deliver standard and ad-hoc reports from HiBob to support basic People Team needs and data requests from business stakeholders.
• Assist the People Systems Analyst in testing and validating more complex system configurations, business process changes, and integration updates.
• Track and document system issues and enhancement requests, collaborating with the broader People Systems team to support continuous system improvement.

Requirements

• 1-2 years of professional experience in an HR, HR Operations, or HRIS support role.
• Familiarity with and hands-on administrative experience with an HRIS platform (experience with HiBob is a significant plus, but experience with platforms like BambooHR, ADP, or similar is also valuable).
• Exceptional attention to detail and a strong commitment to data accuracy and quality control.
• Proven ability to learn new systems quickly and efficiently troubleshoot technical issues.
• Basic experience running reports and extracting data from an HR system.
• Strong organizational, time management, and communication skills; able to prioritize tasks effectively in a fast-paced environment.
• A foundational understanding of core HR processes (onboarding, offboarding, employee changes).
• Glia is an equal-opportunity employer. Glia does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law.

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