Knowledge Management Senior Specialist

Company Description

Wise is a global technology company, building the best way to move and manage the world's money.
Min fees. Max ease. Full speed.

Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

As part of our team, you will be helping us create an entirely new network for the world's money.
For everyone, everywhere.

More about our mission and what we offer.

Job Description

Knowledge Management team is looking for Knowledge Management Senior Specialists to join the amazing world of KM in Tallinn . The Senior Specialist's primary goal will be to explore and focus on the FinCrime domain. Therefore, a relevant background in AML, Compliance or FinCrime operations with relevant expertise in KM, QA or Training is a must.

The Knowledge Management Senior Specialist role primarily focuses on supporting and driving impactful initiatives and projects, significantly contributing to internal Knowledge Management processes. This includes owning the design, maintenance, and revamp of internal and public documentation, alongside building a robust content repository and developing effective content strategies. This responsibility extends to hands-on content writing, encompassing everything from process guides and FAQs to public-facing articles and internal communications, with a keen focus on clarity and accuracy.

We're looking for motivated individuals who are ready to tackle the challenges with us on how we currently discover, capture and share knowledge at Wise, this is a perfect opportunity if you wish to have impact on a wide scale. If you are getting excited by these phrases: process improvement, documentation, stakeholder management, scale, growth — then KM is your team

Qualifications

Passion. About customer experience, technology and making a difference for people in your work. These aren't just lines on a job description, you genuinely enjoy what you do.

Attention to detail. You'll help build and maintain the knowledge base by using your domain expertise. Drive agent satisfaction and implementation projects, based on KPIs for your team and work with all other teams FinCrime, Continuous Improvement, Product, Training and Quality Assurance.

Being a self-starter. With a proven track record of taking individual ownership and solving problems creatively, you'll design, develop, and document knowledge base articles, FAQ content, Quick replies/Admin emails in your domain while also developing and improving operational workflows in order to enhance efficiency.

Reliability. You'll be an ambassador for Knowledge Management as you effectively manage, delegate, oversee, or contribute to cross-team projects, no sweat - You've also got the ability to multitask and handle a varied workload, and you always take responsibility in challenging situations - In short, you get it done.

Being result driven. You've got some experience and expertise in Knowledge Management and how to enable operational teams through an efficient KM strategy.

Being customer-focused. This should go without saying, but this is your guiding light. Our customers come first and we make no compromises on that, so you always have the customer's best interest in mind and you cultivate this mindset into your teams.

Additional Information

About this role:

• Reports to: Knowledge Management Lead
• Starting salary: EUR monthly RSUs

Questions to answer in the cover letter

• What is your motivation for joining Knowledge Management?
• Please share one or two initiatives you could drive from day one in Knowledge Management that would be relevant for Fincrime operations, and explain why.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

Keep up to date with life at Wise by following us on LinkedIn and Instagram.

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