Senior Operations Specialist

2 weeks ago

Tallinn, Harjumaa, Estonia Bolt Full time €40,000 - €120,000 per year

We are looking for an ambitious Senior Operations Specialist to analyze market, operational, and financial data provided to form business insights, spot potential for development, and recommend changes in the business in order to manage and grow supply and demand for our ride-hailing operations in Estonia.

About The Role
You will get to build models and run optimization projects for the continuous improvement of one of our key areas, ranging from Riders to Drivers, to Fleets, Marketplace, etc.

You will be working closely with the Operations Manager(s), where your work will have a direct impact on business growth by achieving supply milestones and key metrics.

Main tasks and responsibilities:

  • Gathering and analyzing data from various sources (rides data, user feedback, financial reports, etc.) to monitor supply/demand performance and create reports with key insights for stakeholders.
  • Tracking and developing KPIs (e.g.: ride volumes, driver availability, customer satisfaction, and revenue) and dashboards to monitor real-time company performance.
  • Conducting and benchmarking market research to understand trends and compare company performance against competitors.
  • Documenting and optimizing business processes to improve operational efficiency and customer experience.
  • Developing and recommending scenarios and strategies to support strategic planning and forecasting.
  • Leading projects and communicating with cross-functional teams (Product, Marketing, etc.) to ensure operational success and alignment on business goals.

About you:

  • You have a data-driven mindset and you approach projects methodically, with a background of minimum 3-4 years of experience in either a highly analytical position or a project management one.
  • You are a strong collaborator with excellent communication skills (both verbal and written) in English, Estonian, and Russian.
  • You are skilled in data analysis using tools like Excel/Google Sheets, with nice-to-haves like Looker and/or Tableau.
  • You have demonstrated expertise in working with financial data and a proven ability to interpret and analyze numerical information effectively.
  • You have a solid understanding of the business landscape, including market trends and competitor analysis — you think strategically and align your analyses with business goals.
  • You can prioritize and manage multiple tasks simultaneously, staying well-organized and meeting deadlines.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

Why you'll love it here:

  • Accelerate your professional growth with unique career opportunities.
  • Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
  • Take care of your physical and mental health with our wellness perks.
  • Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
  • Connect with colleagues at annual company events and smaller team gatherings.
  • Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days.
  • Some perks may differ depending on your location and role.

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