Senior Customer Support Training Specialist

8 hours ago

Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €60,000 per year

We're looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You'll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers.About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this missionAbout the roleAs a Senior CS Training Specialist, you will design, develop, and deliver training initiatives that ensure our customer support teams are confident, capable, and up to date with Bolt's fast-evolving products and processes.Your focus will be on enhancing agent performance through structured learning programs, effective onboarding, and continuous improvement in collaboration with Quality and Operations teams.Main tasks and responsibilities:LDesign and maintain training materials for new product features, policy changes, and process updates to keep all support teams aligned and informed.Localise content to ensure consistency across markets, BPO partners, and in-house teams.Develop and distribute structured learning modules, job aids, and resources through LMS and other learning platforms.Deliver live and asynchronous training sessions, including video tutorials and documentation, for agents and trainers.Run structured "Train-the-Trainer" programs for BPO training leads to ensure alignment and quality in delivery./point>Partner with the Quality Assurance team to analyse performance data, identify skill gaps, and design targeted improvement programs.Collaborate with Operations teams to align training with business priorities and performance goals.Continuously improve agent onboarding to reduce time-to-productivity and enhance readiness metrics.Monitor and report on training completion, engagement, and impact on key performance indicators.

  • Customer Support Specialist

    2 days ago

    Tallinn, Harjumaa, Estonia Scoro Full time €1,800 - €2,000

    About the RoleWe're looking for a tech-savvy and customer-focused Customer Support Specialist to join our team in Tallinn or Riga.In this role, you'll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it's answering questions, solving problems, or guiding them through features, you'll make sure every...

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Thorgate Full time €30,000 - €60,000 per year

    At Waybiller, we believe great customer support is more than answering questions - it's about creating meaningful partnerships with our users. We're looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.What You'll DoHelp our customers succeed by solving technical and...

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Thorgate Full time €30,000 - €60,000 per year

    At Waybiller, we believe great customer support is more than answering questions - it's about creating meaningful partnerships with our users. We're looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter. What You'll Do Help our customers succeed by solving technical and...

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Ridango Full time €30,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...

  • Customer Support Specialist

    6 days ago

    Tallinn, Harjumaa, Estonia Ridango Full time €40,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...

  • Servicing Training Senior Lead

    1 week ago

    Tallinn, Harjumaa, Estonia Wise Full time €4,100 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money. Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their life easier and save them money.As part of...

  • Estonian Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €35,000 - €45,000 per year

    The Job in a Nutshell We're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Estonian Customer Support Specialist

    2 days ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €20,000 - €40,000 per year

    The Job in a NutshellWe're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Spanish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €45,000 - €55,000 per year

    The Job in a NutshellCoolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the...

  • Finnish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €30,000 - €50,000 per year

    The Job in a NutshellCoolbet is seeking a positive, service-minded Customer Support Specialist to work mainly with our Finnish customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...