Customer Support Specialist

7 days ago


Tallinn, Harjumaa, Estonia Thorgate Full time €30,000 - €60,000 per year

At Waybiller, we believe great customer support is more than answering questions - it's about creating meaningful partnerships with our users. We're looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.

What You'll Do

Help our customers succeed by solving technical and workflow-related issues via chat, email, and phone.

Be a strategic partner - share feedback and insights that help improve our product and customer experience.

Maintain and grow our internal knowledge base to make onboarding and self-service smoother.

Collaborate closely with Product, Engineering, and Customer Success teams to streamline processes and elevate support quality.

Track and improve customer experience metrics.

What Makes You a Great Fit

You're empathetic, patient, and genuinely enjoy helping others.

You have excellent communication skills - in both Estonian and English. Russian is a plus

You're comfortable learning new digital tools and systems.

You stay calm under pressure and love solving puzzles.

Experience in SaaS or tech support is a plus, but curiosity and willingness to learn matter more.

Why You'll Love Working at Waybiller

Be part of a growing team that's transforming the logistics industry.

Friendly and flexible work culture - we trust you to manage your time.

Learning opportunities and career growth in a supportive environment.

Regular team events and a collaborative spirit that values your ideas.



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