Customer Success Product Specialist

4 days ago

Tallinn, Harjumaa, Estonia Fitek Group Full time €45,000 - €55,000 per year

We envision a future where procurement-to-payment processes are AI-assisted and fully digitized.  If you're determined, flexible, innovative, friendly and value working with both customers and colleagues, then open a new door in your life

We are looking for a passionate and driven
Customer Success Product Specialist
to join our Estonian Fitek team.

About Job

As a Customer Success Product Specialist, you will be the primary point of contact for our customers, ensuring they receive the highest level of service and support. You will work closely with our customers to understand their needs, address their concerns, and help them achieve their business goals using our products and services. Your role will be critical in driving customer satisfaction, retention, and growth.

Responsibilities:

  • Customer Support: Provide timely and effective support to customers via phone and email. Resolve customer issues and escalate complex cases as needed
  • Customer Training: Conduct training sessions to help customers understand and effectively use our products and services
  • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth and successful transition to our platform

Requirements:

  • Excellent verbal and written skills in both Estonian and English
  • Technical thinking, courage, strong analytical and communication skills
  • A proactive approach to understanding and resolving client issues
  • Skillful computer user
  • Attention to detail, reliability, independence, and a positive attitude
  • Experience in customer success, account management, or a related role

Desirable:

  • Experience in the finance/accounting industry
  • Knowledge in information technology
  • Familiarity with JIRA SD, Jira Software, Odoo

Why Join Us

  • Growth Opportunities: We offer career development opportunities and a clear path for advancement within the company
  • Innovative Environment: Be part of a dynamic and innovative team that values creativity and new ideas
  • Competitive Compensation: Receive a competitive salary and benefits package, including health insurance and more
  • Work-Life Balance: Enjoy a flexible work schedule and the possibility of remote work
  • We ensure that comprehensive training will be provided to support a successful start in this position

We look forward to welcoming a new member to our team who will contribute to our mission and help our customers succeed.

Dive into a world where technology meets passion, innovation and AI.

Find out more about us at

.

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Thorgate Full time €30,000 - €60,000 per year

    At Waybiller, we believe great customer support is more than answering questions - it's about creating meaningful partnerships with our users. We're looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter.What You'll DoHelp our customers succeed by solving technical and...

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Thorgate Full time €30,000 - €60,000 per year

    At Waybiller, we believe great customer support is more than answering questions - it's about creating meaningful partnerships with our users. We're looking for a Customer Support Specialist who combines empathy, curiosity, and tech-savviness to help logistics companies work smarter. What You'll Do Help our customers succeed by solving technical and...

  • Customer Support Specialist

    3 days ago

    Tallinn, Harjumaa, Estonia Scoro Full time €1,800 - €2,000

    About the RoleWe're looking for a tech-savvy and customer-focused Customer Support Specialist to join our team in Tallinn or Riga.In this role, you'll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it's answering questions, solving problems, or guiding them through features, you'll make sure every...

  • Payment Operations Product specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Wise Full time €2,950 - €3,525

    Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Finnish-Speaking Customer Support Specialist

    3 days ago

    Tallinn, Harjumaa, Estonia Sisu Group Full time €40,000 - €60,000 per year

    Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, and were successfully launched. Backed by €21M in secured funding, the majority of our...

  • Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Lightyear Full time €40,000 - €60,000 per year

    About LightyearWe're on a mission to make investing better for everyone in Europe. More specifically, we're making it light years better (sorry… we had to). We're combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.Over the last 4 years, we've...

  • Estonian Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €35,000 - €45,000 per year

    The Job in a Nutshell We're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Estonian Customer Support Specialist

    3 days ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €20,000 - €40,000 per year

    The Job in a NutshellWe're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Estonian Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €1,500 - €3,500 per year

    The Job in a NutshellWe're seeking a positive, service-minded Customer Support Specialist to work mainly with our Estonian customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Spanish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €45,000 - €55,000 per year

    The Job in a NutshellCoolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the...