Spanish Customer Support Specialist

1 week ago


Tallinn, Harjumaa, Estonia Coolbet Full time €45,000 - €55,000 per year

The Job in a Nutshell

Coolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better judgment to avoid sounding robotic. Collaborate with other departments to solve queries, confirming data from different sources. In our team, you will have the potential to learn and achieve a lot, simply by taking initiative. Join us and make a difference

A Sneak Peek into Your Role

  • Helping our customers via chat and e-mail, they are cool, but some need more attention than others. The coolest part of the role is using your better judgment and not sounding robotic.
  • Working with other departments to solve customer queries requires confirming data from different sources to determine what would be the accurate outcome.
  • Working 810-hour shifts on a rotating schedule for day/evening shifts between 08:00 and 00:00, or night shifts between 19:00 and 08:00 on a 4-nights-on, 4-nights-off rotation. Both schedules include some weekends and public holidays.

You're good at

  • Excellent in Spanish and English, both written and spoken.
  • Being service-minded and having a positive attitude. We like to laugh and have fun, so be ready for it
  • You are comfortable behind the keyboard, checking different points of data for accuracy.
  • You are interested in making your ideas count and your voice being heard.
  • Prior experience in a similar role is not required but is preferred.

Think of this job ad as more of a friendly guide than a rigid 'must-have' list. We're well aware that no one will tick all the boxes, so feel free to apply even if you're not a perfect match – we love close matches too

Our Benefits, Your Happiness

  • Enjoy generous vacation time totaling 38 days (28 working days) to maximize your well-deserved time off, along with flexible work hours tailored to your lifestyle.
  • Elevate your well-being with monthly sports/health compensation, full sick leave coverage for the first 8 days, our in-house gym, and a chill games room to unwind.
  • Unlock a generous Supplemental Training Program that includes training and company-wide knowledge-sharing opportunities to fuel your growth.
  • Our office is a cozy (and dog-friendly) haven right in the heart of the city. Enjoy complimentary fruits and beverages and free parking. It's the perfect place to be productive and feel right at home.
  • Be part of the most legendary events and make amazing connections with colleagues from across the entire company.
  • Comprehensive relocation support for a smooth transition.
  • We foster innovation and independence while celebrating success in a multicultural and diverse company, where you'll work alongside people from around the globe.
  • ..plus, if you're not already a pro, we'll teach you how to play poker

Recruitment flow

  • Interview - Language test - Reference, and background check - Offer
  • Start date: ASAP
  • Recruiting from within the EU
  • Applications are open until we find the one - take the leap and apply now

We are an equal-opportunity employer, and we value diversity.
Our diverse backgrounds, experiences, characteristics, and traits make us better at making things happen. So please, come as you are

Location

Tallinn, Estonia

Coolbet is an award-winning gaming company offering sportsbook, casino, and poker experiences in 10 countries across 3 continents. Owned by Sega Sammy Creation, we combine innovative technology with a passion for excellence to deliver top-quality entertainment directly to players, while also providing advanced B2B solutions to operators in the US. With a diverse team of 1100+, including around 300 based at our Tallinn HQ, representing more than 50 nationalities, we're shaping the future of gaming through continuous product development, a collaborative culture, and a strong commitment to responsible play.
Find out more about Coolbet



  • Tallinn, Harjumaa, Estonia Gamdom Full time €40,000 - €60,000 per year

    Company Overview:Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from youPosition Overview:Join our growing team as a Customer Support...


  • Tallinn, Harjumaa, Estonia Ridango Full time €30,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...


  • Tallinn, Harjumaa, Estonia Ridango Full time €40,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...


  • Tallinn, Harjumaa, Estonia Lightyear Full time €40,000 - €60,000 per year

    About LightyearWe're on a mission to make investing better for everyone in Europe. More specifically, we're making it light years better (sorry… we had to). We're combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.Over the last 4 years, we've...


  • Tallinn, Harjumaa, Estonia Scoro Full time €1,800 - €2,000

    About the RoleWe're looking for a tech-savvy and customer-focused Customer Support Specialist to join our team in Tallinn or Riga.In this role, you'll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it's answering questions, solving problems, or guiding them through features, you'll make sure every...


  • Tallinn, Harjumaa, Estonia Bob W Full time €1,850 - €2,000 per year

    About Bob W I'm Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe's most interesting neighbourhoods, so you feel at home—just with better coffee and smarter tech....


  • Tallinn, Harjumaa, Estonia Bob W Full time €1,600 - €2,000

    About Bob WI'm Bob W, your friend in town. I take the guesswork out of travel, blending the best of both worlds: hotel-grade consistency, local character, and a few surprises only locals would know. Every apartment is fully carbon offset and set up in Europe's most interesting neighbourhoods, so you feel at home—just with better coffee and smarter tech....


  • Tallinn, Harjumaa, Estonia Sisu Group Full time €40,000 - €60,000 per year

    Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, and were successfully launched. Backed by €21M in secured funding, the majority of our...


  • Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €60,000 per year

    We're looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You'll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers.About usWith over 200 million customers in...


  • Tallinn, Harjumaa, Estonia goFLUENT Full time €30,000 - €60,000 per year

    About goFLUENTFor over 24 years, goFLUENT has been accelerating language learning by delivering hyper-personalized solutions that blend technology, content, and human interaction available globally on any device.Today, L&D leaders of over 1,000 international corporations in 100+ countries trust goFLUENTs award-winning digital language learning solutions to...