iGaming Customer Support Specialist

4 days ago

Tallinn, Harjumaa, Estonia Gamdom Full time €40,000 - €60,000 per year

Company Overview:

Gamdom, a leading Cryptocurrency iGaming operator, is expanding its fully remote team and is on the lookout for tech-savvy individuals who are passionate about customer support. If you're eager to learn, open-minded, and thrive in a dynamic environment, we want to hear from you

Position Overview:

Join our growing team as a Customer Support Agent, where your strong customer service skills and interest in the iGaming sector will be pivotal. In this role, you will ensure our customers' satisfaction by addressing inquiries, resolving issues, troubleshooting, and providing valuable assistance across our Casino, eSports, and Sports products via chat and email.

Responsibilities:

  • Customer Support: Deliver prompt and effective assistance to our customers. Queries can vary from informing clients of our available deposit methods, guiding customers to understand available offers, advising about bet settlements, informing about internal rules, etc.
  • Technical Troubleshooting: Resolve technical issues and guide clients through problem-solving processes with a focus on customer satisfaction and first contact resolution.
  • iGaming Interest/Experience: Leverage your passion for iGaming and eSports, even if you're new to the field, to provide informed and insightful assistance to clients.
  • Team Collaboration: Work closely with a diverse team in a remote environment to ensure seamless communication and coordination, contributing to a positive team culture.
  • Independent Problem Solving: Demonstrate the ability to work independently and make informed decisions to address client needs and concerns.

Skills/Qualifications:

  • Previous customer service experience (iGaming experience is a plus).
  • Tech-savvy, with a passion for customer service and the ability to quickly adapt to new tools and software.
  • Experience in cryptocurrency is an advantage.
  • Strong written and verbal communication skills in English (fluency in Turkish, French, Spanish, or Japanese is an additional plus).
  • Ability to collaborate effectively with a remote team, fostering a positive and supportive work environment.
  • Capable of working autonomously and making sound decisions to address customer needs.
  • Flexibility: Willingness to learn, and work varying shifts in a 24/7 support team.

Perks at Gamdom:

  • Fully remote - work from anywhere in the world
  • Flexible schedule
  • 30 days of paid time off
  • Equipment allowance

  • Finnish-Speaking Customer Support Specialist

    4 days ago

    Tallinn, Harjumaa, Estonia Sisu Group Full time €40,000 - €60,000 per year

    Sisu Group is a fast-growing iGaming startup with over 150 team members and offices in Tallinn and Malaga. We are on a mission to redefine the future of iGaming and sports betting by building cutting-edge technology and next-generation player experiences - In 2024, and were successfully launched. Backed by €21M in secured funding, the majority of our...

  • Head of Payment(iGaming)

    4 days ago

    Tallinn, Harjumaa, Estonia PEOPLEHUNT Full time €90,000 - €120,000 per year

    PEOPLE HUNT is hiring a Head of Payment on behalf of our iGaming client.This is a key leadership role where you will build and scale the entire payments function to support global expansion and become a true growth enabler for the business. Format: Full-time, Remote Level: Senior / Leadership Industry: iGaming Candidate Location: EMEA(close to CET time...

  • Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Ridango Full time €30,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...

  • Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Ridango Full time €40,000 - €60,000 per year

    Do you want to develop your skills in the IT field, thereby contributing to the development of contactless, mobile, and environmentally friendly transport solutions? Do you consider yourself a good problem solver, enjoy helping people, and want to help them find the best solutions? If you answered yes to these questions, then Ridango offers you the...

  • Customer Support Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Lightyear Full time €40,000 - €60,000 per year

    About LightyearWe're on a mission to make investing better for everyone in Europe. More specifically, we're making it light years better (sorry… we had to). We're combining multi-currency accounts with unlimited access to global markets so that everyone in Europe can invest without sneaky hidden fees or unnecessary barriers.Over the last 4 years, we've...

  • Customer Support Specialist

    4 days ago

    Tallinn, Harjumaa, Estonia Scoro Full time €1,800 - €2,000

    About the RoleWe're looking for a tech-savvy and customer-focused Customer Support Specialist to join our team in Tallinn or Riga.In this role, you'll be the first point of contact for our global users, helping them get the most out of Scoro. Whether it's answering questions, solving problems, or guiding them through features, you'll make sure every...

  • Senior Customer Support Training Specialist

    3 days ago

    Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €60,000 per year

    We're looking for a passionate and detail-oriented Senior CS Training Specialist to join the Bolt Customer Support team. You'll play a key role in equipping our support agents — both in-house and with our BPO partners — with the latest knowledge, tools, and skills to deliver world-class service to our customers.About usWith over 200 million customers in...

  • Spanish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €45,000 - €55,000 per year

    The Job in a NutshellCoolbet is looking for positive, service-minded Customer Support Specialists to assist our customers from Mexico, Chile, Peru, Ecuador, Europe, and Canada during our engaging day/evening shifts or exciting night shifts. In this role, you will be the face of the company for new clients and the advocate for the customers within the...

  • Finnish Customer Support Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €30,000 - €50,000 per year

    The Job in a NutshellCoolbet is seeking a positive, service-minded Customer Support Specialist to work mainly with our Finnish customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...

  • Finnish Customer Support Specialist

    4 days ago

    Tallinn, Harjumaa, Estonia Coolbet Full time €30,000 - €50,000 per year

    The Job in a NutshellCoolbet is seeking a positive, service-minded Customer Support Specialist to work mainly with our Finnish customers. You will be the face of the company for new clients and the advocate for the customers within the company. Communication with our amazing customers is done via chat and email. You'll support their needs, using your better...