IT Support Specialist

1 week ago

Estonia Sii Poland Full time €35,000 - €55,000 per year

The role combines remote end-user support with on-site interventions for hardware-related issues and complex incidents that cannot be resolved remotely. Support Engineers will act as an extension of the IT team, handling escalated cases from the Service Desk, performing hands-on troubleshooting, and providing smart-hands support when needed. On-site visits are conducted as required, ensuring business continuity and adherence to SLA targets across the regions.

Your tasks

  • Providing remote and on-site technical support at customer locations in response to service requests (on demand)
  • Diagnosing and resolving hardware issues related to desktops, laptops, printers, and other peripheral devices
  • Performing hardware upgrades, replacements, and initial equipment setups at client sites
  • Troubleshooting and resolving network connectivity problems (LAN/WAN/Wi-Fi) both remotely and on-site
  • Installing and configuring software applications, including Microsoft Office (Outlook, Word, Excel, Teams)
  • Providing remote technical support to end-users via phone, email, or remote access tools
  • Logging and managing incidents and service requests using the internal ticketing system
  • Supporting users with account access, password resets, and other routine service tasks (including Active Directory)
  • Ensuring compliance with company security policies and IT standards during all support activities

Requirements

  • Minimum 1 year of experience in a similar position
  • Good knowledge of computer hardware and basic configuration components, printer/scanner configuration and troubleshooting
  • Experience with configuring MS Outlook, Teams, and working knowledge of MS Word and MS Excel
  • Understanding of LAN/WAN and Wi-Fi network configuration and maintenance
  • Proficiency in Windows operating systems (Windows 10/11) and basic troubleshooting steps
  • Knowledge of Active Directory and user account management
  • Familiarity with remote desktop tools (e.g., AnyDesk, TeamViewer, RDP)
  • Possession of an active driver's license

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