Client services specialist

1 week ago

Estonia Nasdaq Full time €40,000 - €60,000 per year
About Nasdaq:

Nasdaq is a vibrant and entrepreneurial company where everyone is encouraged to take initiative, challenge the status quo, and take intelligent risks. We want everyone to feel welcome and bring their authentic selves to work. Every day, we are building a culture where we all feel connected, supported, and empowered

About the team:

We are currently seeking a Client Services Specialist to join our dynamic Sales and Services team in Tallinn. In this position, we will rely on you to serve as the primary point of contact for our Estonian clients, including financial instrument issuers and banking institutions that participate in the Nasdaq CSD network. We expect you to build and maintain robust client relationships while providing outstanding day-to-day advisory services and support. Additionally, you will contribute to our business development initiatives. This role offers diverse responsibilities that adapt to our evolving business needs and priorities.

What You Will Do:
  • Deliver top-notch customer consultation and ensure seamless client onboarding.
  • Handle registration and corporate action documentation with precision, working closely with the Operations team.
  • Tackle and resolve inquiries from various securities industry partners, both locally and internationally.
  • Support post-trade industry initiatives at local and European levels, including regulatory changes, new product launches, and sales activities.
  • Get involved in product and service development, implementation projects, and systems testing.
  • Build and strengthen relationships with both internal and external customers and stakeholders.
  • Proactively contribute to the establishment, improvement, and refinement of Nasdaq CSD's customer service and sales processes.

What We Expect:
  • An academic degree, preferably in Economics, Finance, or Business Administration.
  • Strong customer orientation with a deep understanding of client concerns and challenges.
  • Exceptional communication skills and a growth mindset.
  • A strong sense of ownership and accountability.
  • Fluency in written and spoken Estonian as well as English.

What Would Be Great:
  • Experience in the financial sector and/or data analytics.

What We Offer:
  • Annual bonus (monetary, restricted stock units).
  • An opportunity to become a Nasdaq shareholder via the Employee Stock Purchase Program – Nasdaq stocks with a discount.
  • Internal mentorship program.
  • Wide selection of online learning resources.
  • Health insurance program.
  • Hybrid work model.
  • Flex day program (up to 6 days a year).

This is a full-time permanent position located in Tallinn, Estonia. As the selection and interview process is ongoing, please submit your application (Resume and Motivational Letter) in English as soon as possible.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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