Business Process Solutions Analyst
1 week ago
Job Title:
Business Process Solutions AnalystContract Type:
Time Type:
Job Description:
Reporting to Business Process Solutions Manager, this person will be responsible for the planning, implementation, testing, maintenance and improvements of Trade Support-specific IT products and streamline processes across all regions and functions
Main Responsibilities
Managing configuration and maintenance of Business Tools and custom workflows used in the work of Trade Support functions, such as Invoice Registration, Settlements, Contracts, L/C and Back-office processes
Preparing comprehensive documentation and coaching users about new functionalities
Providing technically correct input to Database Administrators for Tradeflow databases' content related requests
Setting up requests for Trade Support data sources and sites in reporting tools like Tableau or Microsoft Power BI
Automation of routine processes either by defining change requests to systems in use or setting up separate tools/processes to bridge the identified gaps
Coordinating tasks & maintaining positive and productive relationships with external vendors and consultants
Profile
At least 2 years of related work experience, preferably in QA/Testing, Application Support (2nd level or higher) or Business Analysis (processes/solutions development) with hands-on issue investigation and tackling experience
Proficient in SQL (preferably Microsoft SQL Server); capable of writing large accurate queries, creating views, stored procedures, functions etc
Basic knowledge of any additional programming languages (i.e. Python, C#) highly beneficial
Analytical & Investigative mindset
Able to orient well in stressful situations and able to dynamically and independently re-prioritize tasks
Common goals-oriented team player, but able to work independently on individual tasks/projects
Strong diplomacy, patience, and relationship‑building skills are a must
Excellent communication skills in both written and spoken English
QA/Testing or application/solution implementation, integration and configuration skills highly beneficial
Technical & User documentation writing skills beneficial
If you think the open position you see is right for you, we encourage you to apply
Our people make all the difference in our success.
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