Business Process Solutions Analyst

7 days ago

Tallinn, Harjumaa, Estonia Gunvor Group Ltd Full time €40,000 - €60,000 per year

Job Title:

Business Process Solutions Analyst

Contract Type:

Time Type:

Job Description:

Reporting to Business Process Solutions Manager, this person will be responsible for the planning, implementation, testing, maintenance and improvements of Trade Support-specific IT products and streamline processes across all regions and functions

Main Responsibilities

  • Managing configuration and maintenance of Business Tools and custom workflows used in the work of Trade Support functions, such as Invoice Registration, Settlements, Contracts, L/C and Back-office processes

  • Preparing comprehensive documentation and coaching users about new functionalities

  • Providing technically correct input to Database Administrators for Tradeflow databases' content related requests

  • Setting up requests for Trade Support data sources and sites in reporting tools like Tableau or Microsoft Power BI

  • Automation of routine processes either by defining change requests to systems in use or setting up separate tools/processes to bridge the identified gaps

  • Coordinating tasks & maintaining positive and productive relationships with external vendors and consultants

Profile

  • At least 2 years of related work experience, preferably in QA/Testing, Application Support (2nd level or higher) or Business Analysis (processes/solutions development) with hands-on issue investigation and tackling experience

  • Proficient in SQL (preferably Microsoft SQL Server); capable of writing large accurate queries, creating views, stored procedures, functions etc

  • Basic knowledge of any additional programming languages (i.e. Python, C#) highly beneficial

  • Analytical & Investigative mindset

  • Able to orient well in stressful situations and able to dynamically and independently re-prioritize tasks

  • Common goals-oriented team player, but able to work independently on individual tasks/projects

  • Strong diplomacy, patience, and relationship‑building skills are a must

  • Excellent communication skills in both written and spoken English

  • QA/Testing or application/solution implementation, integration and configuration skills highly beneficial

  • Technical & User documentation writing skills beneficial

If you think the open position you see is right for you, we encourage you to apply

Our people make all the difference in our success.

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