Remote German speaking Customer Support with relocation to Greece

1 week ago

Tallinn, Harjumaa, Estonia Cross Border Talents Full time

Join a Team That Values Empathy, Excellence, and Innovation

Do you enjoy helping people and fostering meaningful online interactions? Become part of our team as a Customer Service Representative and contribute to supporting a worldwide community of users. In this position, you will work in an engaging, fast-paced setting where your abilities in communication, empathy, and resolving issues will have a genuine impact.

What You will Do

  • Provide empathetic, accurate, and timely support to the users.
  • Stay informed about the products and community standards to offer effective solutions.
  • Investigate and resolve user issues, including account support requests and reports of abusive content.
  • Respond to inquiries with speed, quality, and empathy.
  • Use your market-specific knowledge to identify scalable improvements in user support.
  • Analyze data to enhance user experience and improve workflows.
  • Enforce Terms of Use by monitoring and addressing abuse reports.
  • Spot trends and escalate complex issues to the global team when necessary.

What We are Looking For

  • Exceptional interpersonal skills with a strong ability to communicate empathetically and clearly in German (C1-C2) and English (B2).
  • A proactive attitude with a bias toward doing whats right for the community.
  • Attention to detail and a results-driven mindset.
  • Ability to analyze data and identify trends to enhance workflows.
  • Familiarity with products and community standards (training will be provided).

What We Offer

Compensation & Benefits

  • Salary: 1300 EUR gross monthly x 14 per year
  • Performance bonus: up to 200 EUR per month
  • Work Schedule: Monday Sunday (8 hours per day, 5 days per week with rotative shifts).
  • Opportunity to work in an international and supportive environment in Athens.
  • Continuous training and career development opportunities.
  • Flexible working conditions and a vibrant workplace culture.
  • Relocation assistance for candidates outside of Greece.
  • Work remotely.

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