Customer Support Operations Agent, Portuguese Speaking
7 days ago
The Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy and accuracy. We are looking for a detail-oriented, customer-obsessed individual to join our team in Tallinn as a Portuguese-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution, ownership, and continuous improvement are key.
About us:
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role:
As a Customer Support Operations Agent, you will work in a young and energetic team. You'll have the environment and opportunities to help us improve our processes and make them even more efficient, in addition to creating the best customer experience.
Main tasks and responsibilities:
Handle customer inquiries across chat, email, or voice (depending on shift) with empathy, speed, and accuracy.
Resolve issues related to rides, orders, rentals, payments, cancellations, and other vertical-specific concerns.
Follow SOPs, internal workflows, and macros to deliver consistent, high-quality support within SLA targets.
Ensure proper case tagging for analytics, and flag unclear processes or technical issues for improvement.
Maintain up-to-date product knowledge across all Bolt verticals and participate in regular training sessions.
Collaborate with team leads and agents to maintain queue balance and support during critical shift moments.
About you:
You are fluent in English and Portuguese, written and spoken
You have a positive and hard-working attitude
You have attention to details
You are willing to work morning and evening shifts
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying
Why you'll love it here:
Play a direct role in shaping the future of mobility.
Impact millions of customers and partners in 600+ cities across 50+ countries.
Work in fast-moving autonomous teams with some of the smartest people in the world.
Accelerate your professional growth with unique career opportunities.
Get a rewarding salary and stock option package that lets you focus on doing your best work.
Enjoy the flexibility of working in a hybrid mode with a minimum of 2 days in the office each week to foster strong connections and teamwork.
Take care of your physical and mental health with our wellness perks.
*Some perks may differ depending on your location and role.
#LI-Hybrid
-
Tallinn, Harjumaa, Estonia Bolt Full time €30,000 - €60,000 per yearThe Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy and accuracy. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as an Italian-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution,...
-
Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €40,000 per yearThe Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy and accuracy. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as an Italian-speaking Customer Support Operations Agent. In this role, you will be part of a dynamic environment where execution,...
-
Tallinn, Harjumaa, Estonia Bolt Full time €30,000 - €60,000 per yearWe are looking for an exceptional Customer Support Operations Agent, with English and German language proficiency, to join our fast-growing Support team working across our ride-hailing businesses.About UsWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our...
-
Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €60,000 per yearWe are looking for an exceptional Customer Support Operations Agent, with English and German language proficiency, to join our fast-growing Support team working across our ride-hailing businesses.About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our...
-
CS Operations Agent
5 days ago
Tallinn, Harjumaa, Estonia Bolt Technology Full time €45,000 - €55,000 per yearThe Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy, and accuracy across Ride, Food, Rentals, Business, and more. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as a French-speaking Customer Support Operations Agent. In this role, you will be...
-
CS Operations Agent
5 days ago
Tallinn, Harjumaa, Estonia Bolt Full time €30,000 - €50,000 per yearThe Customer Support team at Bolt is the backbone of our user experience, resolving customer queries with speed, empathy, and accuracy across Ride, Food, Rentals, Business, and more. We are looking for a detail-oriented, customer-obsessed individual to join our team in Estonia as a French-speaking Customer Support Operations Agent. In this role, you will be...
-
Customer Support Operations Agent
1 week ago
Tallinn, Harjumaa, Estonia Bolt Technology Full time €25,000 - €60,000 per yearWe are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team. The position will support our clients across the UK market. Let's build the future of transportation togetherAbout usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all...
-
Customer Support Agent
1 week ago
Tallinn, Harjumaa, Estonia Bombay Full time €30,000 - €50,000 per yearBombay is a collection of land-based and online casino, entertainment and hospitality brands, crafted to deliver luxury in every detail - from our exquisite facilities to our personalised service and the unique stories we inspire. Located in the heart of Tallinn, Bombay redefines luxury VIP experiences with its exclusive Bombay casino club, The Burman...
-
CS Operations Agent
2 weeks ago
Tallinn, Harjumaa, Estonia Bolt Technology Full time €30,000 - €40,000 per yearWe are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team working across our ride-hailing and food delivery business. This position is based in our office in Tallinn, Estonia OR Bucharest, Romania.About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in...
-
Danish Speaking Customer Advisor
2 weeks ago
Tallinn, Harjumaa, Estonia Ignite Full timeWe are seeking a proactive and customer-focusedDanish-Speaking Customer Advisorto join our growing travel project in Tallinn. This a remote role offers flexibility allowing candidates to choose their working arrangement in agreement with their manager.During the training period, we prefer candidates to work from our Tallinn office to ensure a comprehensive...
