Customer Support Operations Agent
2 weeks ago
We are looking for an exceptional Customer Support Operations Agent to join our fast-growing Support team. The position will support our clients across the UK market.
Let's build the future of transportation together
About us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.
We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, national origin, age, or disability.
Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission
About the role
As a Customer Support Operations Agent, you'll solve various users' requests while optimising our operational procedures. You'll be able to contribute to streamlining our processes, making them more efficient and effective, and ultimately providing the best possible customer experience.
Main tasks and responsibilities:
- Represent Bolt in the UK.
- Resolving customer queries with speed, empathy, and accuracy across our products.
- Create loyal fans by showing them we really care.
- Contribute and share ideas to decrease the workload and improve the quality & speed of Bolt's customer support.
About you:
- Proven experience in customer support roles within contact centers (both BPO and in-house environments preferred).
- You welcome challenges with an open mind and see them as opportunities. You are proactive and do not stop after 20 obstacles a day.
- You can apply an analytical approach to why customer support is contacted in the first place and be ready to tell the story to other teams within Bolt.
- You have excellent spoken and written English skills; any other language is a plus.
- You have basic knowledge of Google Sheets/Excel and project management concepts.
- You are available to work shifts and weekends.
Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying
Why you'll love it here:
- Play a direct role in shaping the future of mobility.
- Impact millions of customers and partners in 500+ cities across 50 countries.
- Work in fast-moving autonomous teams with some of the smartest people in the world.
- Accelerate your professional growth with unique career opportunities.
- Get a rewarding salary and stock option package that lets you focus on doing your best work.
- Enjoy the flexibility of working in a hybrid mode with a minimum of 12 days in the office each month to foster strong connections and teamwork.
- Take care of your physical and mental health with our wellness perks.
#LI-Hybrid
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