Team Lead

Join our team as a Team Lead (Mortgage Sales Team)

Yes, you can That's our attitude towards our work, ambitions, ideas, and relationships. We at Luminor believe that anyone has the potential to achieve big things and encourage everyone to achieve them, professionally and personally. 

Whoever you are and whatever your role is, with Luminor, you will get a once-in-a-lifetime opportunity to build a local banking champion. 

We're looking for a Team Lead to guide our Mortgage Sales Team to new heights. If you're passionate about leadership, customer experience, and driving results, this is your opportunity to make a real impact.

Team Lead of Mortgage Sales Team is managing the team by taking responsibility for strong business results and quality targets based on Luminor strategy and values by using available resources the best possible manner. Growing and developing people by showing leadership, engagement, agility, empowerment, openness and courage. Being active contributor in finding business growth opportunities for the team and well as for whole Luminor.

What You Will Do: 

• Delivering strong business results and ensuring sustainable growth
• Leading with purpose — developing, engaging, and empowering your team
• Ensuring top-tier customer experience
• Ensuring timely loan application processing according to Luminor quality standards and risk appetite
• Ensuring the quality and compliance in service, processes and procedures following and risk management through individual and team activities
• Participating in Local Customer Relationship Management Department management team activities
• Setting clear targets for the team as well as for each employee and achieve team's agreed targets (OKR's, SLA's and KPI's)
• Being in charge for newcomers training, setting development plans and engagement 

What We Expect:  

• 1–5 years of experience in sales, sales support, or sales management
• Work experience in banking sector is a plus
• Background in mortgage sales or home loan services
• Strong focus on sales performance and financial results
• Cross functional and cross border cooperation skills
• Fluent Estonian and English is required in spoken and written communication due to working on the Pan-Baltic level

What We Offer:

• Flexibility. Flexible working hours, Hybrid work, and the possibility to work from anywhere in the EU, Iceland, Switzerland, and the UK (in total 90 days per year)
• International teams. Teams that go outside Pan-Baltic borders, where people value challenging work together with good humor and having fun
• More vacation. Additional weeks of vacation are available to all employees who have been in the company for 1 year or more
• Volunteer time off. We care about giving back to society, therefore, you will get additional days off for volunteering purposes
• Paid leave. We are proud of our employees who are participating in military training. Therefore, Luminor offers 30 fully paid calendar days for military training every year
• Health benefits. A competitive benefits package in addition to your salary that includes health insurance after the first 3 months pass in all three Baltic states, as well as Health days in case of your absence due to sickness without a doctor's note needed
• Wellbeing. Access to tools and resources that help you feel good and be productive at work and in life
• Professional growth. Internal and external training programs, workshops, conferences, online training, etc.
• Special Offer for Luminor products & services. Enjoy special offers & pricing for products and services provided by Luminor
• Gross salary. Starting from 3000 EUR/month, which is to be determined depending on your level of experience and competencies

The application deadline is the 19th of October. Please apply with your CV in English and PDF format