Workforce Planning Specialist

1 week ago

Tallinn, Harjumaa, Estonia Bolt Full time €40,000 - €60,000 per year

We are seeking for WFM Analyst who plays a key role in driving real-time support excellence by ensuring accurate scheduling, optimal staffing, and proactive response to workload fluctuations.

About Us
With over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.

We believe in creating an inclusive environment where everyone is welcome, regardless of race, colour, religion, gender identity, sexual orientation, age, or disability.

Our ultimate goal is to make cities for people, not cars, and we need your help to achieve this mission

About The Role
This role bridges daily operations between in-house and BPO teams, enabling efficient delivery of service levels while minimizing wait times and backlog buildup.

Main tasks and responsibilities:

  • Ensure accuracy in agent scheduling and break planning across shifts and regions (targeting 95%+ accuracy).
  • Balance forecasted demand with available staffing across multiple verticals and languages.
  • Lead and facilitate regular capacity and forecasting meetings, ensuring accurate documentation of updates, changes, and key decisions.
  • Demonstrate a solid understanding of basic forecasting models, with the ability to explain methodologies in a clear, business-oriented way.
  • Oversee smooth shift handovers, monitoring KPIs (e.g., first response time, occupancy, backlog trends), and escalating anomalies.
  • Contribute to daily/weekly reporting on capacity, staffing efficiency, and SLA delivery while feeding insights into long-term forecasting improvements.

About you:

  • You bring proven experience in workforce management or real-time support operations.
  • You have strong analytical skills with the ability to interpret data and identify actionable trends.
  • You thrive in a fast-paced, high-volume environment and remain calm under pressure.
  • You are an effective communicator who collaborates seamlessly with cross-functional and external teams.
  • You are detail-oriented, highly organized, and comfortable working across multiple time zones.
  • You are proactive, solutions-driven, and adaptable to sudden changes in workload or priorities.

Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying

  • Workforce Planning Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia Bolt Technology Full time €40,000 - €60,000 per year

    We are seeking for WFM Analyst who plays a key role in driving real-time support excellence by ensuring accurate scheduling, optimal staffing, and proactive response to workload fluctuations. About usWith over 200 million customers in 50+ countries, Bolt is one of the fastest-growing tech companies in Europe and Africa. And it's all thanks to our people.We...

  • WFM Capacity Planning Analyst

    5 days ago

    Tallinn, Harjumaa, Estonia Wise Full time €120,000 - €150,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • WFM Senior Specialist

    7 days ago

    Tallinn, Harjumaa, Estonia Wise Full time €25,000 - €35,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • WFM Senior Specialist

    7 days ago

    Tallinn, Harjumaa, Estonia Wise Full time €2,775 - €3,400

    Company Description Wise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • GSD) Workday Functional Specialist/Senior Specialist

    1 week ago

    Tallinn, Harjumaa, Estonia e45898d8-150c-42e7-8b77-b2438a762591 Full time €60,000 - €120,000 per year

    About AgodaAgoda is an online travel booking platform for accommodations, flights, and more. We build and deploy cutting-edge technology that connects travelers with a global network of 4.7M hotels and holiday properties worldwide, plus flights, activities, and more. Based in Asia and part of Booking Holdings, our 7,100+ employees representing 95+...

  • Senior Payroll Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia SD Worx Full time €60,000 - €120,000 per year

    As the Payroll Senior Specialist, you will play a critical role in leading the payroll services for our newly created SAP MPS (Managed Payroll Services) and BPO (Business Process Outsourcing) service organization. This role includes payroll delivery assurance with high quality operational support across various areas, but not limited to, continuous payroll...

  • Recruitment Lead

    7 days ago

    Tallinn, Harjumaa, Estonia Wise Full time €80,000 - €120,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • AI Implementation Specialist

    2 weeks ago

    Tallinn, Harjumaa, Estonia Wise Full time €40,000 - €80,000 per year

    Company DescriptionWise is a global technology company, building the best way to move and manage the world's money.Min fees. Max ease. Full speed.Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.As part of...

  • Payment Delivery Specialist

    7 days ago

    Tallinn, Harjumaa, Estonia Shuffle Up Full time €60,000 - €120,000 per year

    About UsAt Shuffle Up, we're shaping the next generation of online gaming. We're a fast-moving B2C and B2B start-up, building multi-brand, multi-product experiences on our own in-house platform. Founded by industry veterans, we combine deep gaming know how with bold creativity, and we're just getting started.Our ambition? To redefine what it means to play,...

  • Communication & Marketing Specialist

    7 days ago

    Tallinn, Harjumaa, Estonia Ondas Capital Full time €40,000 - €80,000 per year

    Ondas Capitalis a newly launched investment and advisory arm under Ondas Holdings (NASDAQ: ONDS), established to accelerate global deployment of mature and combat proven unmanned systems and AI solutions.We are seeking a highly skilled and detail-orientedCommunication & Marketing Specialistto establish and manage the public presence of Ondas Capital in...