Danish Travel Customer Agent in Estonia

2 days ago

Tallinn, Harjumaa, Estonia Cross Border Talents Full time €2,400 - €4,800 per year


Launch Your Career in Travel Customer Support

Step into a dynamic, people-focused environment where professionalism and empathy are at the heart of every interaction. If you're proactive, detail-oriented, and passionate about helping travelers, this opportunity could be your perfect fit.

Role Overview:

As a Travel Customer Support for a leading travel project, you'll be the first point of contact for clients, assisting them via phone, email, and live chat. Your goal will be to provide clear information, resolve inquiries efficiently, and ensure a smooth, stress-free travel experience for every customer.

Key Responsibilities:

  • Communicate with travelers in a friendly and professional manner across phone, email, and chat

  • Handle a variety of requests, including booking assistance, itinerary changes, cancellations, and troubleshooting travel-related issues

  • Provide clear guidance, resolve concerns, and ensure customers feel supported throughout their journey

  • Maintain accurate case records and update customer interactions promptly

  • Escalate complex or sensitive cases in line with company procedures

  • Collaborate with internal teams to deliver timely and effective solutions

  • Meet service quality standards and performance goals consistently

  • Stay updated on travel policies, procedures, and best practices to ensure top-tier support

Requirements:

  • Fluent in Danish (C1/C2 level)
  • Fluent in English (B2 level)
  • EU Citizenship or Residency Card
  • 0-1 year of experience in customer support
  • Strong leadership, analytical, and communication skills
  • Eagerness to learn and grow

Why Join Us:

  • Attractive Salary: Competitive compensation that values your skills
  • Performance Bonus: Recognizing your achievements
  • Meal Allowance: Covering your daily meals
  • Health & Life Insurance: Comprehensive protection for your well-being

  • Remote Work: Enjoy the flexibility of working from home

Ready to take the next step? Apply today and be part of a team that values innovation and excellence


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