Key Account Manager

About Wolt

At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we're building the delivery of (almost) everything and you'll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isn't always easy, but it's definitely exciting. Here you'll learn more, build more, and ship more than in most other companies. You'll be challenged a lot, but also have a lot of fun on the way. So, if you're a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.

At Wolt, you can grow your sales career with a fun and fast-scaling global business. Part of the DoorDash team, we're building a global logistics platform that can deliver (almost) everything in your city, to your door in minutes. Today, our products are used by 55+ million registered users who can now order from 200,000+ restaurants and retail stores across 30+ countries around the world.

Our Sales teams create and build our relationships with merchants. Together, we've helped big brands, local stores and neighborhood restaurants do over €15 billion's worth of business through our platform. We're constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career. 

We are now looking for an experienced and strategic Key Account Manager with a true service first and analytical mindset to join our team. This is a varied and challenging role where you'll build strong relationships with our restaurant partners and help them thrive on Wolt.

What you'll be doing

In this role, you'll take care of your own restaurant portfolio, acting as a trusted partner and advisor while driving performance and growth.

Day-to-day in this role you'll:

• Manage the overall restaurant relationship post-onboarding.
• Conduct strong analysis of portfolio performance and frequent quality & satisfaction checks.
• Contact restaurant partners via phone and other channels.
• Provide analytical after-sales support to improve partner performance.
• Build strong client relationships through regular communication.
• Report on the status of accounts.
• Promote new services and marketing campaigns to existing partners.
• Act as a key communicator between operations and restaurant partners.
• Collaborate with the marketing team to plan and execute campaigns together with partners.
• Analyze the Estonian market on an ongoing basis.
• Monitor competitor activities and report back.

Our humble expectations 

• 3 to 5 years of success in account management or B2B sales with clear commercial impact.
  Strong analytical judgment. Comfortable using dashboards such as Looker and Power BI to turn data into decisions.
• Excellent relationship building and communication across a wide range of stakeholders.
• High ownership and reliability. You manage your pipeline, remove blockers, and seek guidance only on new or complex work.
• Fluent in Estonian, Russian and English is a must.
• Advanced Excel or Google Sheets skills.

What we offer

• An opportunity to work in a fast-growing tech company with a startup mindset
• The chance to make a significant impact on the growth and success of our restaurant partners.
• A supportive and inclusive team culture that values innovation and continuous improvement.
• Opportunities for personal and professional development within a global organization.

Why you'll love it

• Global and growing fast: Be part of a fast-moving scaleup
• Ride of a lifetime: Accelerate your career and build your sales skills 
• Instant impact: Take ownership and make a difference
• Big hearts and small egos: Surround yourself with smart, friendly people

Next steps

If you are excited about working in a high-growth environment, taking ownership, and being part of an extremely ambitious team, then click below to apply, make sure to add your CV and get the conversation going 

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today 

Our Commitment to Diversity and Inclusion

We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.

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